CV / English / Claims Manager

Name: Michael Robertson Address: 1234 Elm Street, Springfield, IL, 62501 Email: [email protected] Phone: (555) 123-4567

Dynamic and results-oriented Claims Manager with over 10 years of experience in the insurance industry, specializing in claims management, policy administration, and team leadership. Proven track record of reducing claim processing times while increasing customer satisfaction. Expert in analyzing complex claims, negotiating settlements, and implementing operational improvements. Seeking to leverage my skills and experience to contribute to the success of a forward-thinking company.

• Claims Management & Adjustment
• Policy Interpretation & Administration
• Leadership & Team Building
• Regulatory Compliance
• Negotiation & Settlement
• Operational Efficiency Improvement
• Customer Satisfaction Enhancement

• Certified Claims Professional (CCP)
• Proficient in Claims Management Software (e.g., Xactimate, ClaimXperience)
• Advanced Excel and Data Analysis
• Familiarity with CRM Systems (e.g., Salesforce)

Claims Manager, ABC Insurance Inc., Springfield, IL (2015-Present) - Led a team of 15 claims adjusters, providing training, support, and performance feedback. - Reduced average claim resolution time by 30% through process optimization. - Managed high complexity claims and negotiated settlements, resulting in a 20% decrease in litigation cases.

Senior Claims Adjuster, DEF Insurance, Springfield, IL (2010-2015) - Conducted detailed analysis of complex claims to determine coverage and liability. - Successfully negotiated and settled over 500 claims, ensuring fair and prompt resolution. - Participated in the development and implementation of new claims processing software, enhancing efficiency and accuracy.

• Bachelor of Science in Business Administration, University of Illinois, Springfield, IL (2006-2010)
• Certified Claims Professional (CCP), Insurance Institute of America (2012)

Available upon request.