CV / English / Client Service Manager
Personal Information
- Phone: +1 (555) 123-4567
- Email: [email protected]
- Address: 742 Evergreen Terrace, Springfield, AnyState, 12345
Brief
A dedicated Client Service Manager with over 7 years of experience in managing client relationships, improving customer satisfaction, and leading service teams to achieve outstanding results. Proficient in developing client-centric strategies, conducting in-depth business analyses, and implementing innovative solutions to address client needs. Adept at fostering strong relationships with stakeholders across various levels to drive business growth and retention.
Core Competencies
- Client Relationship Management
- Team Leadership and Development
- Strategic Planning and Execution
- Customer Satisfaction & Retention
- Problem Solving & Analysis
- Effective Communication
Technologies and Certifications
- CRM Software: Salesforce, Zoho CRM
- Project Management Tools: Asana, Trello
- Certifications: Certified Client Service Professional (CCSP), Project Management Professional (PMP)
Professional Experience
ABC Corp — Client Service Manager
AnyTown, AnyState | June 2016 - Present - Spearheaded a team of 10 client service associates to achieve a 20% improvement in client satisfaction ratings within the first year. - Developed and executed a client retention strategy that reduced churn by 15% in 2019. - Conducted quarterly business reviews with top clients, leading to a 10% increase in upselling opportunities.
XYZ Inc. — Associate Client Service Manager
MetroCity, AnyState | July 2013 - May 2016 - Assisted in managing a portfolio of 50+ clients, ensuring high levels of customer satisfaction and retention. - Played a key role in a project team that implemented a new CRM system, enhancing team efficiency by 25%. - Facilitated training sessions for new hires on client service best practices and the company's service offerings.
Education and Training
Master of Business Administration (MBA) University of Business and Technology, MetroCity, AnyState Graduated: May 2013
Bachelor of Science in Marketing Springfield University, Springfield, AnyState Graduated: May 2011
Referees
Available on request.