CV / English / Collections Manager

1168 Debt Lane, Moneyview, CA 90120 | (555) 321-4567 | [email protected] | LinkedIn: linkedin.com/in/liamcarter-collections

Dynamic and results-oriented Collections Manager with over 10 years of successful experience in accounts receivable management, debt recovery, and financial analysis. Proven track record in improving collection processes, increasing recoveries, and enhancing customer satisfaction. Proficient in developing effective collection strategies, leading high-performing teams, and ensuring compliance with regulations. Seeking to leverage expertise in a challenging environment to drive financial stability and growth.

• Strategic Planning & Execution - Expertise in designing and implementing effective collection strategies to maximize recoveries and minimize losses.
• Team Leadership & Management - Strong leader with a history of training, guiding, and motivating teams to exceed targets.
• Negotiation & Conflict Resolution - Adept at negotiating payment plans with delinquent accounts while maintaining positive relationships.
• Regulatory Compliance - Thorough understanding of laws and regulations governing debt collection, including FDCPA.
• Data Analysis & Reporting - Proficient in analyzing collection data to identify trends and improve efficiency.
• Customer Service Excellence - Committed to resolving customer issues with empathy and professionalism to enhance satisfaction.

• Collections Software: Expert in using multiple collection systems such as FICO Debt Manager, Collect!, and SimplicityCollect.
• MS Office Suite: Advanced proficiency in Excel, Word, and PowerPoint for reporting and presentations.
• Certified Receivables Professional (CRP) from Receivables Management Association International (RMAI).
• Certified Collections Management Professional (CCMP), Credit & Collections Education.

XYZ Collections Agency, San Francisco, CA

Collections Manager April 2016 – Present - Led a team of 20+ collection specialists, improving collection efforts by 30% within the first year. - Developed and implemented new collection processes and strategies that reduced the average delinquency from 60 days to under 45 days. - Initiated a customer-centric approach to collections, significantly improving customer satisfaction and retention.

ABC Financial Services, Los Angeles, CA

Senior Collections Officer August 2011 – March 2016 - Managed high-volume collections portfolios and achieved top performer status for highest recovery rates for 3 consecutive years. - Implemented effective negotiation techniques to secure payments from the most challenging accounts. - Trained new hires in collections laws, procedures, and best practices, fostering a knowledgeable and compliant team.

• Bachelor of Science in Finance, University of California, Los Angeles (UCLA)
• Diploma in Credit and Collections Management, American Management Association
• Continuous Learning: Regularly attend workshops and seminars on financial laws, collections strategies, and customer service excellence.

• Jessica Ford, Director of Operations, XYZ Collections Agency, [email protected], (555) 987-6543
• Michael Brown, Senior Manager, ABC Financial Services, [email protected], (555) 123-4567