CV / English / Customer Experience Supervisor

Phone: (123) 456-7890

Email: [email protected]

Address: 245 Customer Drive, Satisfaction City, SC 12345

Dynamic and results-oriented Customer Experience Supervisor with over 7 years of experience in leading customer service teams within high-paced environments. Proven track record of enhancing customer satisfaction ratings, improving team productivity, and implementing customer service best practices. Adept at training and developing staff, managing customer communications, and using technology to streamline operations.

• Leadership & Team Management
• Customer Service Excellence
• Conflict Resolution
• Process Improvement
• Performance Monitoring
• Training & Development
• Data Analysis & Reporting

• CRM Software (Salesforce, Zendesk)
• MS Office Suite
• Customer Service Certification – CSIA Certified (2019)
• Leadership in Customer Service – Management Course (2018)

Customer Experience Supervisor

TechGiant Solutions Inc., New York, NY June 2016 – Present - Spearheaded a team of 20+ customer service representatives, ensuring top-notch service delivery and customer satisfaction. - Implemented new customer feedback system, resulting in a 25% improvement in customer satisfaction scores. - Developed and launched comprehensive training programs for new hires and ongoing development for existing staff, significantly improving team performance and efficiency.

Customer Service Associate

Innovatech Communications, Boston, MA May 2014 – June 2016 - Provided first-line customer support, addressing queries, solving problems, and ensuring a positive company image. - Played a key role in a project team that redesigned the customer complaint resolution process, reducing resolution times by 30%.

• Bachelor of Science in Business Administration, Major in Marketing University of Massachusetts, Amherst, MA, 2010 – 2014

• Customer Experience Management Workshop, Customer Service Experts Academy, 2017

Referee 1

Michael Thompson Senior Manager, Customer Services TechGiant Solutions Inc. Email: [email protected] Phone: (321) 654-9870

Referee 2

Elizabeth Morris Director, Innovatech Communications Email: [email protected] Phone: (456) 123-7890