CV / English / Documentation Manager

67 Paper Street, Verbatim City, VC 12004

Phone: (555) 123-4567

Email: [email protected]

Highly effective and experienced Documentation Manager with over 8 years of experience in developing comprehensive documentation sets and managing documentation teams. Possess a strong track record in planning, writing, and editing technical documents, including user manuals, technical specifications, and project deliverables. Demonstrated ability to work in fast-paced environments, ensuring the delivery of high-quality documentation that meets both user needs and company standards.

1. Documentation Strategy & Management — Expert in creating and implementing comprehensive documentation plans aligned with organizational goals.
2. Technical Writing & Editing — Proficient in writing clear and concise technical documents catered to diverse audiences.
3. Team Leadership & Collaboration — Strong leadership abilities; effective at managing documentation teams and working cross-functionally with technical and non-technical stakeholders.
4. Quality Assurance — Skilled in overseeing the quality control process of documentation, ensuring accuracy, compliance, and relevance.
5. Process Improvement — Adept at identifying and implementing process improvements to enhance documentation efficiency and quality.
6. Project Management — Excellent organizational and project management skills; capable of managing multiple documentation projects simultaneously.

• Familiar with Markdown, XML, and HTML.
• Proficient in the use of documentation tools such as MadCap Flare, Adobe FrameMaker, and Confluence.
• Certified Technical Communicator (CTC).
• Agile and Scrum methodologies.

XYZ Corp, Verbatim City

Documentation Manager March 2017 - Present - Lead a team of 8 document specialists in the planning, development, and maintenance of over 150 technical manuals and user guides. - Developed a documentation style guide, significantly improving documentation consistency and reducing errors by 30%. - Implemented an agile documentation development process, enhancing team flexibility and reducing project turnaround times by 25%.

Tech Solutions Inc, TechTown

Senior Technical Writer May 2014 - February 2017 - Authored and edited technical content for over 50 projects, including user manuals, API documentation, and installation guides. - Collaborated with development teams to ensure technical accuracy and user-friendliness of documentation. - Played a key role in the migration of the documentation library to a new CMS, improving content accessibility for users.

• Master of Science in Technical Communication, University of Verbatim, Verbatim City, VC Graduated: June 2014
• Bachelor of Arts in English, Verbatim College, Verbatim City, VC Graduated: May 2011
• Workshops & Seminars: Attended workshops on Agile Documentation, API Documentation, and Advanced Technical Editing.

Referee 1

Elizabeth Grant Director of Engineering, XYZ Corp Email: [email protected] Phone: (555) 987-6543

Referee 2

Michael Turner Former Senior Developer, Tech Solutions Inc Email: [email protected] Phone: (555) 876-5432