CV / English / E-Commerce Operations Manager

Alex Martin

Email: [email protected] Phone: +123 456 7890 Address: 47 Digital Way, Techville, TX 75001, USA

Professional Summary

Dynamic and results-driven E-Commerce Operations Manager with over 8 years of experience in overseeing e-commerce operations, developing online marketplaces, and implementing effective digital marketing strategies. Demonstrated ability to boost sales, optimize operational processes, and enhance customer satisfaction in fast-paced online retail environments. Adept at cross-functional team leadership, data analysis, and utilizing technology to drive business growth.

Core Competencies

• E-Commerce Strategy
• Marketplace Management
• Supply Chain Optimization
• Digital Marketing & SEO
• CRM Systems & Customer Experience
• Data Analytics & Reporting
• Project Management
• Team Leadership & Development

Technologies and Certifications

• E-Commerce Platforms: Shopify, Magento, WooCommerce
• Marketing Tools: Google Analytics, SEMrush, Mailchimp
• CRM Software: Salesforce, Zendesk
• Certifications: Google Analytics IQ, Certified ScrumMaster® (CSM)

Professional Experience

E-Commerce Operations Manager TechSolutions Inc., Techville, TX Jan 2017 – Present - Led the transition of the company’s retail operations to a fully integrated e-commerce platform, increasing online sales by 80% within the first year. - Managed a cross-functional team of 25+ employees in marketing, IT, and customer service to streamline operations and improve the customer experience. - Implemented data-driven strategies for inventory management, reducing stockouts by 45% and overstock by 35%.

Digital Marketing Specialist InnoWeb Solutions, Techville, TX May 2015 – Dec 2016 - Developed and executed online marketing campaigns that increased website traffic by 200%. - Utilized SEO and content marketing techniques to enhance online visibility and brand awareness. - Collaborated with IT to optimize the user experience on the company website, resulting in a 50% improvement in customer engagement metrics.

Education and Training

Master of Business Administration (MBA), E-Commerce University of Techville, TX Graduated: May 2015

Bachelor of Science in Information Technology Techville State University, TX Graduated: May 2013

Referees

Available upon request.