E-commerce Operations Manager Resume (Sample CV) / My Resume Tracker

Mila Kharitonov

Address: 720 Virtual Lane, E-Commerce City, EC 12345
Phone: +1-555-0100
Email: [email protected]

Brief

Proactive and results-oriented E-commerce Operations Manager with over 8 years of extensive experience in managing e-commerce platforms, optimizing operational processes, and leading cross-functional teams to achieve sales targets and enhance user experience. Adept at analyzing market trends, competitor activities, and customer behavior to drive website traffic and conversions. Skilled in streamlining operations, managing inventory, and implementing technology solutions to increase efficiency and reduce costs. Excellent problem-solving, leadership, and communication skills.

Core Competencies

E-commerce Strategy & Management
Cross-functional Team Leadership
Inventory & Supply Chain Optimization
Customer Experience Enhancement
Market Analysis & Trend Forecasting
Budget Management & Cost Reduction
Technology Implementation & Web Analytics
Stakeholder Engagement & Partnership
SEO & Content Marketing Strategies
Agile Methodologies & Project Management

Technologies and Certifications

Platforms: Shopify, Magento, WooCommerce
Tools: Google Analytics, SEMrush, Salesforce
Languages: HTML, CSS, JavaScript (basic)
Certifications: Certified E-commerce Professional (CEP), Google Analytics Certified

Professional Experience

Senior E-commerce Operations Manager

Digital Frontier Ltd., New York, NY June 2018 - Present - Led a team of 10+ to manage the operations of an e-commerce site generating over $5M in annual sales. - Implemented SEO and content strategies that increased organic search traffic by 30% within the first year. - Oversaw site redesign, improving user experience and resulting in a 25% increase in conversion rates. - Coordinated with IT to integrate new technologies, reducing cart abandonment rates by 15%.

E-commerce Operations Specialist

Tech Innovations Co., Austin, TX March 2015 - May 2018 - Managed day-to-day operations of the e-commerce platform, including content management, product listing, and order fulfillment. - Analyzed sales data to forecast inventory needs, reducing stockouts by 20%. - Collaborated with marketing to develop promotional strategies that boosted sales by 18% during holiday seasons. - Streamlined the order fulfillment process, improving shipping times by 25%.

Education and Training

Master of Science in E-commerce University of Digital Economy, Boston, MA Graduated: May 2015
Bachelor of Science in Business Administration Midwestern Commerce College, Chicago, IL Graduated: May 2013

Referees

James Holden Director of Operations, Digital Frontier Ltd. Email: [email protected] Phone: +1-555-0200

Ava Santos Marketing Manager, Tech Innovations Co. Email: [email protected] Phone: +1-555-0300

CV / English / E-commerce Operations Manager