CV / English / Healthcare Operations Manager
Jessica Pearson
- Email: [email protected]
- Phone: +1 555 123 4567
- Address: 245 Riverside Drive, Springfield, IL, 62704
Dynamic and results-oriented Healthcare Operations Manager with over 8 years of experience in streamlining operations, enhancing productivity, and implementing technology solutions in healthcare settings. Proven track record in leading cross-functional teams, improving patient care, and managing operational budgets. An effective communicator and leader ready to bring efficiency and growth to your healthcare organization.
- Leadership & Team Building
- Operational Efficiency Improvement
- Budget Management & Cost Control
- Policy & Procedure Development
- Regulatory Compliance
- Healthcare IT Solutions
- Patient Care Optimization
- Quality Assurance & Risk Management
- Certified Healthcare Manager (CHM)
- Proficient in Electronic Health Records (EHR) Systems (Epic, Cerner)
- Advanced Microsoft Office Skills
- Project Management Professional (PMP) certified
- Familiar with Healthcare Information and Management Systems (HIMSS)
Senior Healthcare Operations Manager
Mercy Health System, Springfield, IL April 2019 - Present - Led a team of 50+ staff, overseeing daily operations to ensure optimal patient care and efficiency. - Implemented a new EHR system, resulting in a 30% increase in process efficiency. - Managed operational budget of $10M, achieving a 5% reduction in expenses through strategic negotiations and cost-saving initiatives.
Healthcare Operations Analyst
St. Luke’s Medical Center, Chicago, IL June 2015 - March 2019 - Analyzed and improved healthcare delivery processes, achieving a 20% increase in patient satisfaction. - Played a key role in the cross-functional team that redesigned the patient intake process, reducing wait times by 25%.
Administrative Assistant
City Hospital, Chicago, IL January 2013 - May 2015 - Supported the operations team in managing schedules, patient records, and billing, improving overall administrative efficiency by 15%.
- Master of Health Administration (MHA) University of Illinois at Chicago, 2013
- Bachelor of Science in Healthcare Management Northern Illinois University, 2011
Dr. Alan Harper, Medical Director Mercy Health System [email protected] +1 555 987 6543
Megan Boone, Senior Operations Analyst St. Luke’s Medical Center [email protected] +1 555 654 3210