CV / English / Loan Servicing Specialist
Personal Information
- Name: Sarah Miller
- Address: 785 Finance Way, Capital City, CA 90089
- Phone: (555) 123-4567
- Email: [email protected]
Brief
A dedicated Loan Servicing Specialist with over 5 years of experience in the financial industry, specializing in loan administration, customer service, and compliance. Proven track record in managing loan portfolios, optimizing loan servicing operations, and implementing effective payment solutions. Committed to delivering exceptional service to both clients and stakeholders.
Core Competencies
- Loan Administration & Servicing
- Regulatory Compliance
- Customer Service Excellence
- Financial Analysis & Reporting
- Risk Management & Mitigation
- Process Improvement
- Team Leadership & Training
Technologies and Certifications
- Proficient in Loan Servicing Software (LSS, FICS)
- Advanced Excel and Financial Modeling
- Certified Financial Services Auditor (CFSA)
- Certified Loan Servicing Professional (CLSP)
Professional Experience
Senior Loan Servicing Specialist ABC Financial Services, Capital City, CA June 2018 – Present - Managed a portfolio of over 1000 loans, ensuring timely payment, compliance, and customer satisfaction. - Led a team of 5 loan servicing associates, providing training and support to achieve department goals. - Developed and implemented process improvements that reduced payment processing times by 20%.
Loan Servicing Clerk XYZ Bank, Capital City, CA March 2015 – May 2018 - Assisted in loan servicing operations, including payment processing, customer inquiries, and documentation. - Supported loan servicing specialists in compliance audits, resulting in zero fines for regulatory non-compliance. - Contributed to the automation pilot of loan servicing tasks, enhancing operational efficiency.
Education and Training
Bachelor of Science in Finance University of Capital City, Capital City, CA September 2010 – June 2014
Certified Loan Servicing Professional (CLSP) Loan Servicing Certification Institute July 2016
Certified Financial Services Auditor (CFSA) Institute of Internal Auditors December 2017
Referees
Emily Johnson Head of Loan Servicing, ABC Financial Services Email: [email protected] Phone: (555) 987-6543
Robert Smith Former Supervisor, XYZ Bank Email: [email protected] Phone: (555) 678-1234