CV / English / Patient Services Coordinator
Personal Information
- Name: Emily Carter
- Address: 245 HealthWay Lane, Meditown, Healthcare 54321
- Email: [email protected]
- Phone: (555) 123-4567
Brief
A dedicated and empathetic Patient Services Coordinator with over 5 years of experience in facilitating effective patient care coordination, administrative support, and service excellence in healthcare settings. Proficient in managing patient appointments, records, and communications. Strong interpersonal skills with a proven track record of enhancing patient satisfaction through exceptional service and care.
Core Competencies
- Patient Care Coordination
- Medical Terminology
- Appointment Scheduling
- Conflict Resolution
- Data Entry & Management
- Customer Service Excellence
- Communication Skills
- Multitasking & Prioritizing
- Team Collaboration
Technologies and Certifications
- Proficient in medical appointment scheduling software (e.g., Medisoft, Cerner)
- Familiar with Electronic Medical Records (EMR) systems
- Microsoft Office Suite (Word, Excel, PowerPoint)
- HIPAA Compliance Certification
- CPR Certified
Professional Experience
ABC Health Services, Meditown Patient Services Coordinator June 2018 - Present - Coordinated appointments for over 50 patients daily, ensuring efficient scheduling and reminder systems. - Enhanced patient satisfaction by 30% through improved communication and feedback mechanisms. - Trained and supervised 5 junior staff in patient service best practices and software usage.
XYZ Medical Center, Careville Medical Receptionist May 2016 - May 2018 - Managed front desk operations, including patient check-in/check-out, record keeping, and insurance verification. - Facilitated patient flow by effectively communicating wait times and service updates. - Increased efficiency by implementing a new electronic filing system for patient records.
Education and Training
Bachelor of Health Administration Healthcare University, Graduated May 2016
Medical Office Administration Certificate Meditown Technical College, Completed December 2015
Ongoing Professional Development Participated in various workshops and seminars on patient care coordination, customer service, and healthcare technologies.
Referees
Jane Smith Senior Patient Services Manager ABC Health Services [email protected] (555) 234-5678
David Brown Office Manager XYZ Medical Center [email protected] (555) 345-6789