CV / English / Retail Banking Manager
Alex Mercer
123 Finance Street, Moneyville, USA Email: [email protected] | Phone: (555) 012-3456
A dedicated and results-driven Retail Banking Manager with over 10 years of experience in the banking sector, specializing in customer service excellence, team leadership, and financial product sales. Proven track record in improving customer satisfaction, streamlining operations, and driving revenue growth. Committed to providing outstanding client service and empowering team members to achieve their full potential.
Core Competencies
- Leadership and Team Building
- Customer Service Excellence
- Sales and Revenue Growth
- Financial Product Knowledge
- Regulatory Compliance
- Operational Streamlining
- Strategic Planning and Execution
- Risk Management
- Staff Training and Development
Technologies and Certifications
- Proficient in MS Office Suite and Banking Software (e.g., Finacle, Temenos)
- Certified Retail Banker (CRB)
- Advanced Diploma in Banking and Finance
- Customer Relationship Management (CRM) systems experience
Professional Experience
Senior Retail Banking Manager, MoneyBank USA, Moneyville, USA (2016-2023)
- Oversaw the day-to-day operations of the retail banking division, managing a team of 50+ employees.
- Successfully increased branch revenue by 30% through effective sales strategies and customer engagement initiatives.
- Enhanced customer satisfaction ratings by 25% by implementing new service protocols and training staff in customer service excellence.
Retail Banking Supervisor, WorldBank Group, Finance City, USA (2011-2016)
- Managed a team of 20 staff, focusing on sales targets and customer service improvement.
- Played a key role in the development and launch of two high-selling financial products.
- Led several staff training programs on product knowledge and sales techniques, significantly improving team performance.
Education and Training
- Master of Business Administration (MBA), Focus on Finance, University of Moneyville, Moneyville, USA (2009-2011)
- Bachelor of Science in Economics, Financeville University, Finance City, USA (2005-2009)
- Ongoing professional development courses in leadership, finance, and customer service.
Referees
Available upon request.