CV / English / Service Design Consultant
Contact Information
- Address: 457 Innovation Drive, Creativille, DesignState, 93405
- Phone: +1 (555) 347-8923
- Email: [email protected]
- LinkedIn: linkedin.com/in/alexrivera-design
Brief
A passionate and innovative Service Design Consultant with over 5 years of experience in transforming customer experiences and service strategies across various industries. Alex combines a deep understanding of user needs with a strategic approach to service development, ensuring that every project not only meets but exceeds user expectations. With a keen eye for detail and a dedication to excellence, Alex has successfully led cross-functional teams towards achieving remarkable service innovations, making a tangible impact on business growth and customer satisfaction.
Core Competencies
- User Experience Design
- Service Strategy Development
- Customer Journey Mapping
- Cross-functional Team Leadership
- Prototyping and Testing
- Project Management
- Stakeholder Engagement
- Continuous Improvement
Technologies and Certifications
- Proficient in Adobe XD, Sketch, and Figma for UI/UX design
- Familiar with ServiceNow and Salesforce for CRM
- Certified Service Design Thinker (CSDT)
- Agile and Scrum Master certified
Professional Experience
Lead Service Design Consultant
InnovateX Solutions, Creativille June 2019 - Present - Led a team of designers and strategists in revamping the service experience for a Fortune 500 company, resulting in a 30% improvement in customer satisfaction. - Implemented a user-centered design approach across all service channels, significantly reducing customer effort scores. - Facilitated workshops and training sessions for internal teams to embed service design thinking into the company culture.
Service Design Analyst
DesignWorks Agency, Creativille January 2017 - May 2019 - Conducted in-depth market and user research to inform service strategy decisions. - Developed and tested prototypes for new service concepts, leading to the launch of three successful services. - Collaborated with project managers and UX designers to ensure seamless integration of customer experience strategies.
Education and Training
Master of Design in Service Design Design Institute of Creativille, 2016
Bachelor of Arts in Communication Design University of Design and Arts, 2014
Referees
Jason M. Cornell Director of Customer Experience, InnovateX Solutions Email: [email protected] Phone: +1 (555) 392-8847
Samantha Lee Head of Design, DesignWorks Agency Email: [email protected] Phone: +1 (555) 347-9928