CV / English / Vice President of Claims
Person Information
- Name: Alex R. Henderson
- Address: 458 West Palm Lane, Orlando, FL 32801
- Phone: (555) 987-6543
- Email: [email protected]
Brief
A highly experienced and detail-oriented Claims Management Professional with over 15 years of proven excellence in leading claims department operations, implementing process improvements, and significantly increasing department efficiency while reducing claim costs. Demonstrated ability to manage large teams, negotiate high-level settlements, and foster relationships with key stakeholders. Adept at navigating complex insurance regulations and leveraging technology to streamline claims processes.
Core Competencies
- Strategic Leadership & Team Management
- Claims Resolution & Adjustment
- Process Improvement & Implementation
- Cost Reduction & Budget Management
- Stakeholder Relationship Management
- Regulatory Compliance & Risk Management
- Data Analysis & Reporting
Technologies & Certifications
- Proficient in ClaimXperience, Guidewire ClaimCenter
- Certified Claims Professional (CCP)
- Advanced proficiency in Microsoft Office Suite
- Certified Insurance Fraud Investigator (CIFI)
Professional Experience
ABC Insurance Company, Orlando, FL
Vice President of Claims
March 2015 - Present
- Managed a team of 100+ claims professionals and was responsible for the settlement of claims totaling over $500M annually.
- Implemented strategic initiatives that reduced claim cycle time by 25% and improved customer satisfaction ratings.
- Led the negotiation and settlement of high-value and complex claims.
XYZ Insurance Group, Miami, FL
Claims Director
July 2008 - February 2015
- Oversaw the daily operations of the claims department, improving operational efficiencies by 30%.
- Developed and maintained relationships with external stakeholders, enhancing company reputation and operational capabilities.
- Championed the adoption of new technologies which resulted in a 20% reduction in processing time.
Education & Training
Master of Business Administration (MBA), Finance & Risk Management, University of Florida, Gainesville, FL
Bachelor of Science in Business Administration, Insurance & Risk Management, Florida State University, Tallahassee, FL
Referees
Available upon request.