CV / English / Voice Engineer
Contact Information
- Email: [email protected]
- Phone: +1 (555) 123-4567
- Location: Somerset, NJ, USA
Brief
A highly skilled and certified Voice Engineer with over 8 years of experience in designing, implementing, and troubleshooting voice communication systems. Expert in VoIP technologies, SIP protocols, and voice quality optimization. Demonstrated ability to lead projects and teams to accomplish company objectives.
Core Competencies
- VoIP Solutions Deployment
- SIP Protocol Expertise
- Network Performance Monitoring
- Troubleshooting & Resolution
- Project Management
- Team Leadership
Technologies and Certifications
- Technologies: Cisco Unified Communications, Asterisk PBX, VoIP Monitoring Tools, Quality of Service (QoS), SIP Trunking
- Certifications: CCNP Collaboration, Avaya Professional Design Specialist (APDS), SIP School Certified Associate (SSCA)
Professional Experience
Senior Voice Engineer, Tech Solutions Inc., Somerset, NJ
April 2018 - Present - Led the deployment of a company-wide VoIP system, enhancing communication capabilities while reducing operational costs by 30%. - Managed SIP trunking projects, ensuring seamless integration with existing infrastructure. - Conducted comprehensive network assessments to troubleshoot and optimize voice traffic, substantially improving call quality and reliability. - Provided expert guidance and training to junior engineers and IT staff, fostering a collaborative team environment.
Voice Engineer, CommsGlobal Ltd., New York, NY
June 2015 - March 2018 - Implemented and maintained VoIP solutions, resulting in a 20% increase in system efficiency. - Designed call routing strategies to improve customer response times and satisfaction ratings. - Regularly performed system backups, updates, and preventative maintenance to ensure high availability and reliability of voice services.
Education and Training
- M.S. in Computer Information Systems, Focus on VoIP Technologies, New York University, New York, NY, 2015
- B.S. in Electrical Engineering, University of New Jersey, Newark, NJ, 2013
Referees
Available upon request.