CV / English / Application Support Analyst

Personal Information

• Name: Liam Smith
• Address: 124 Software Ave, Tech City, IN 46032
• Email: [email protected]
• Phone: (555) 123-4567

Brief

A dedicated and results-driven Application Support Analyst with over 5 years of experience in providing critical support for enterprise-level applications. Skilled in analyzing system requirements, troubleshooting issues, and implementing solutions to enhance efficiency. Adept at working in fast-paced environments and committed to improving system functionality and user satisfaction.

Core Competencies

• Incident Management
• Problem Solving
• System Analysis
• Documentation & Reporting
• Customer Service Excellence
• Project Coordination
• Agile Methodologies
• Team Collaboration and Leadership

Technologies & Certifications

• Languages: SQL, Java, Python
• Tools and Platforms: JIRA, ServiceNow, Salesforce
• Databases: Oracle, Microsoft SQL Server, MySQL
• Certifications: ITIL Foundation, CompTIA Network+, Certified Salesforce Administrator

Professional Experience

XYZ Corp — Application Support Analyst

Tech City, IN / June 2018 - Present

• Delivered high-quality application support for over 20 internal business applications, ensuring operational efficiency and user satisfaction.
• Led a team in the successful transition to a new CRM platform, resulting in a 40% increase in process efficiency.
• Collaborated with development teams to identify and resolve system functionality issues.

ABC Tech Solutions — IT Support Technician

Innovation Park, IN / Jan 2016 - May 2018

• Provided IT support, managing issue resolution for software, hardware, and network problems.
• Played a key role in the implementation of an IT service management system which reduced downtime by 30%.
• Developed comprehensive documentation that improved the efficiency of the support process.

Education & Training

• Bachelor of Science in Information Technology University of Technology, Tech City, IN | Graduated May 2015
• CompTIA Network+ Certification | 2016
• ITIL Foundation Certificate in IT Service Management | 2017

Referees

Available upon request.