CV / English / IT Support Specialist
Lucas Bennett
123 Elm Street, Techville, TX 78901 Phone: (555) 123-4567 Email: [email protected]
About Me
Motivated and experienced IT Support Specialist with over 5 years of experience in a fast-paced tech environment. Possess a strong foundation in network management, software troubleshooting, and customer service excellence. Adept at diagnosing and resolving hardware and software issues, ensuring minimal downtime and maximum user satisfaction.
Core Competencies
- Technical Troubleshooting
- Customer Service Excellence
- Network Security
- Hardware and Software Installation
- Problem Resolution
- Team Collaboration
- ITIL Framework Understanding
- Fluent in Windows, Linux, and macOS environments
Technologies and Certifications
- Operating Systems: Windows, Linux, macOS
- Software: Microsoft Office Suite, Adobe Creative Suite, Google Workspace
- Hardware: PC assembly, network printers, VoIP systems
- Networking: TCP/IP, DNS, DHCP
- Certifications: CompTIA A+, CompTIA Network+, ITIL Foundation
Professional Experience
Senior IT Support Specialist | TechSolutions Inc., Techville, TX
March 2019 - Present - Lead a team of 4 IT Support Specialists to manage and resolve over 150 monthly IT requests. - Implemented a ticketing system that improved tracking of IT issues by 30%. - Conducted regular training sessions for staff on security best practices, reducing malware incidents by 40%.
IT Support Technician | Innovatech Services, Techville, TX
June 2017 - February 2019 - Provided first-level support to over 200 end-users, resolving issues related to software, hardware, and networking. - Managed software and hardware inventory, ensuring accurate asset tracking and compliance. - Assisted in network upgrade projects, resulting in a 20% increase in system efficiency.
Education and Training
Bachelor of Science in Information Technology University of Techville, Techville, TX Graduated: May 2017
CompTIA A+ Certification CompTIA Completed: July 2017
CompTIA Network+ Certification CompTIA Completed: December 2017
ITIL Foundation Certification Accredited ITIL Training Provider Completed: April 2018
Referees
Available upon request.