CV / English / IT Support Specialist

Lucas Bennett

123 Elm Street, Techville, TX 78901 Phone: (555) 123-4567 Email: [email protected]

About Me

Motivated and experienced IT Support Specialist with over 5 years of experience in a fast-paced tech environment. Possess a strong foundation in network management, software troubleshooting, and customer service excellence. Adept at diagnosing and resolving hardware and software issues, ensuring minimal downtime and maximum user satisfaction.

Core Competencies

  • Technical Troubleshooting
  • Customer Service Excellence
  • Network Security
  • Hardware and Software Installation
  • Problem Resolution
  • Team Collaboration
  • ITIL Framework Understanding
  • Fluent in Windows, Linux, and macOS environments

Technologies and Certifications

  • Operating Systems: Windows, Linux, macOS
  • Software: Microsoft Office Suite, Adobe Creative Suite, Google Workspace
  • Hardware: PC assembly, network printers, VoIP systems
  • Networking: TCP/IP, DNS, DHCP
  • Certifications: CompTIA A+, CompTIA Network+, ITIL Foundation

Professional Experience

Senior IT Support Specialist | TechSolutions Inc., Techville, TX

March 2019 - Present - Lead a team of 4 IT Support Specialists to manage and resolve over 150 monthly IT requests. - Implemented a ticketing system that improved tracking of IT issues by 30%. - Conducted regular training sessions for staff on security best practices, reducing malware incidents by 40%.

IT Support Technician | Innovatech Services, Techville, TX

June 2017 - February 2019 - Provided first-level support to over 200 end-users, resolving issues related to software, hardware, and networking. - Managed software and hardware inventory, ensuring accurate asset tracking and compliance. - Assisted in network upgrade projects, resulting in a 20% increase in system efficiency.

Education and Training

Bachelor of Science in Information Technology University of Techville, Techville, TX Graduated: May 2017

CompTIA A+ Certification CompTIA Completed: July 2017

CompTIA Network+ Certification CompTIA Completed: December 2017

ITIL Foundation Certification Accredited ITIL Training Provider Completed: April 2018


Available upon request.