CV / English / IT Support Analyst
Personal Information
- Address: 456 Digital Lane, Techville, TX 75001
- Phone: (555) 234-9876
- Email: [email protected]
Professional Summary
A highly skilled IT Support Analyst with over 5 years of experience in providing comprehensive technical support and solutions to diverse organizations. Proven ability to streamline operations, increase system functionality, and enhance team productivity. Dedicated to delivering exceptional customer service and resolving complex technical issues efficiently.
Core Competencies
- Problem Solving & Troubleshooting
- Customer Service Excellence
- System Administration & Security
- Network Configuration & Support
- Help Desk Support & Management
- Technical Documentation & Reporting
Technologies & Certifications
- Operating Systems: Windows, macOS, Linux
- Tools & Software: Microsoft Office Suite, JIRA, Zendesk, Salesforce
- Networks: LAN/WAN, TCP/IP, VPN
- Certifications: CompTIA A+, Network+, Security+, Microsoft Certified: Azure Fundamentals
Professional Experience
Tech Solutions Corp. – IT Support Analyst May 2018 - Present - Delivered 24/7 IT support, resolving over 150 monthly service tickets with a 98% satisfaction rating. - Implemented and maintained network security measures, reducing security breaches by 40%. - Conducted system upgrades and backups, ensuring 99.9% system uptime.
InnovaTech – Junior IT Support Technician Jan 2016 - Apr 2018 - Assisted in managing the company’s IT infrastructure, supporting 200+ users. - Resolved hardware and software issues, improving overall system performance by 25%. - Provided training to staff on cybersecurity practices, significantly minimizing risk.
Education & Training
Bachelor of Science in Information Technology University of Techville, TX, Graduated May 2015
Certifications:
- CompTIA A+ (2016)
- Network+ (2017)
- Security+ (2018)
- Microsoft Certified: Azure Fundamentals (2019)
Referees
Jane Smith Senior IT Manager, Tech Solutions Corp. Email: [email protected] Phone: (555) 321-7654
Robert Lee IT Supervisor, InnovaTech Email: [email protected] Phone: (555) 987-6543