CV / English / Desktop Support Analyst

Email: [email protected] Phone: +1 (555) 123-4567 Address: 152 Tech Avenue, Silicon Valley, CA

Dynamic and experienced Desktop Support Analyst with over 5 years of experience in providing comprehensive technical support and system administration. Expert in diagnosing and resolving complex software issues, deploying hardware and software solutions, and enhancing system performance. Proven record of improving user satisfaction through effective communication and efficient problem resolution.

• Expertise in Windows and MacOS environments
• Proficient in network troubleshooting and support
• Skilled in hardware installation and repair
• Strong analytical and problem-solving skills
• Excellent interpersonal and communication abilities
• Familiar with IT security practices

• Operating Systems: Windows 10/8/7, MacOS
• Software: Microsoft Office Suite, VMware, Active Directory
• Hardware: PCs, Laptops, Printers, Network Devices
• Certifications: CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP)

Senior Desktop Support Analyst

XYZ Corporation, Silicon Valley, CA June 2019 - Present - Led a team of desktop support technicians, improving team efficiency by 20%. - Implemented new software deployment strategy that reduced system downtime by 15%. - Conducted regular training sessions for end-users on security best practices and software usage.

### Desktop Support Technician TechSolutions Inc., San Francisco, CA April 2017 - May 2019 - Provided Tier 2 support for Windows and MacOS environments, resolving an average of 30 tickets per day. - Successfully deployed over 200 desktops, laptops, and peripherals across multiple departments. - Collaborated with the IT department to streamline the asset management process, leading to a 10% reduction in lost equipment.

• Bachelor of Science in Information Technology University of California, Berkeley, CA Graduated: May 2017
• CompTIA A+ Certification
• Network+ Certification

Samantha Lee

Head of IT Department XYZ Corporation Email: [email protected] Phone: +1 (555) 789-0123

Michael Brown

Senior IT Analyst TechSolutions Inc. Email: [email protected] Phone: +1 (555) 234-5678