CV / English / Network Support Technician

Personal Information

• Name: Alex Mercer
• Address: 1122 Tech Avenue, Networking City, NC 98765
• Phone: (555) 123-4567
• Email: [email protected]

Brief

A highly dedicated and skilled Network Support Technician with over 5 years of experience in diagnosing, troubleshooting, and resolving clients' network issues. Expertise in configuring network hardware, managing LAN/WAN technologies, and providing exceptional technical support. Known for enhancing system performance and end-user satisfaction.

Core Competencies

• Network Troubleshooting
• Customer Service Excellence
• LAN/WAN Management
• Hardware Configuration
• System Diagnostics
• Technical Support & Documentation
• Workflow Optimization
• Team Collaboration

Technologies and Certifications

• Operating Systems: Windows, macOS, Linux
• Hardware: Routers, Switches, Firewalls, VPNs
• Protocols: TCP/IP, DNS, DHCP
• Certifications:
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • Microsoft Certified Solutions Expert (MCSE): Core Infrastructure

Professional Experience

Network Solutions Inc. - Network Support Technician

June 2018 - Present - Led the network troubleshooting initiative, reducing average resolution time by 30% - Configured and maintained routers, switches, and firewalls across 100+ client networks - Provided expert level technical support to clients, achieving a 98% satisfaction rating - Collaborated with the IT team to enhance network security measures, successfully mitigating potential threats

Tech Innovations LLC. - Junior Network Technician

April 2016 - May 2018 - Assisted in the deployment of LAN/WAN infrastructures for small to medium-sized enterprises - Supported senior technicians in managing network operations and maintenance - Conducted regular system diagnostics and maintenance, ensuring optimal performance - Developed and maintained documentation for network configurations and procedures

Education and Training

• Bachelor of Science in Information Technology University of Networking Excellence, May 2016
• Cisco Certified Network Associate (CCNA) Certification, Cisco, September 2017
• CompTIA Network+ Certification, CompTIA, June 2018

Referees

Jane Smith Senior Network Engineer, Network Solutions Inc. Email: [email protected] Phone: (555) 987-6543

David Clark IT Manager, Tech Innovations LLC. Email: [email protected] Phone: (555) 654-3210