CV / English / Network Support Technician

Personal Information

  • Name: Alex Mercer
  • Address: 1122 Tech Avenue, Networking City, NC 98765
  • Phone: (555) 123-4567
  • Email: [email protected]


A highly dedicated and skilled Network Support Technician with over 5 years of experience in diagnosing, troubleshooting, and resolving clients' network issues. Expertise in configuring network hardware, managing LAN/WAN technologies, and providing exceptional technical support. Known for enhancing system performance and end-user satisfaction.

Core Competencies

  • Network Troubleshooting
  • Customer Service Excellence
  • LAN/WAN Management
  • Hardware Configuration
  • System Diagnostics
  • Technical Support & Documentation
  • Workflow Optimization
  • Team Collaboration

Technologies and Certifications

  • Operating Systems: Windows, macOS, Linux
  • Hardware: Routers, Switches, Firewalls, VPNs
  • Protocols: TCP/IP, DNS, DHCP
  • Certifications:
    • Cisco Certified Network Associate (CCNA)
    • CompTIA Network+
    • Microsoft Certified Solutions Expert (MCSE): Core Infrastructure

Professional Experience

Network Solutions Inc. - Network Support Technician

June 2018 - Present - Led the network troubleshooting initiative, reducing average resolution time by 30% - Configured and maintained routers, switches, and firewalls across 100+ client networks - Provided expert level technical support to clients, achieving a 98% satisfaction rating - Collaborated with the IT team to enhance network security measures, successfully mitigating potential threats

Tech Innovations LLC. - Junior Network Technician

April 2016 - May 2018 - Assisted in the deployment of LAN/WAN infrastructures for small to medium-sized enterprises - Supported senior technicians in managing network operations and maintenance - Conducted regular system diagnostics and maintenance, ensuring optimal performance - Developed and maintained documentation for network configurations and procedures

Education and Training

  • Bachelor of Science in Information Technology University of Networking Excellence, May 2016
  • Cisco Certified Network Associate (CCNA) Certification, Cisco, September 2017
  • CompTIA Network+ Certification, CompTIA, June 2018


Jane Smith Senior Network Engineer, Network Solutions Inc. Email: [email protected] Phone: (555) 987-6543

David Clark IT Manager, Tech Innovations LLC. Email: [email protected] Phone: (555) 654-3210