CV / English / IT Technician

Alexander Hamilton

Email: [email protected] Phone: +1 (555) 123-4567 Address: 42 Tech Lane, Silicon Valley, CA, USA

A highly dedicated and skilled IT Technician with over 5 years of experience in managing, troubleshooting, and maintaining IT infrastructure. Proven ability to support complex IT systems and provide exceptional user support. Seeking to leverage expertise in a challenging IT technician role.

Core Competencies

• Proficient in troubleshooting hardware and software issues
• Skilled in network setup and administration
• Experience with cloud services (AWS, Azure)
• Excellent problem-solving skills
• Strong communication and teamwork abilities
• Adaptable and quick to learn new technologies

Technologies and Certifications

• Operating Systems: Windows, macOS, Linux
• Hardware: Servers, workstations, networking devices
• Software: Microsoft Office Suite, Adobe Creative Suite
• Certifications: CompTIA A+, Network+, Cisco Certified Network Associate (CCNA)

Professional Experience

Senior IT Technician Tech Solutions Inc., Silicon Valley, CA April 2019 - Present - Managed and maintained IT infrastructure for a mid-sized company, including network management, software updates, and hardware troubleshooting.

IT Support Technician Innovatech LLC, Silicon Valley, CA July 2017 - April 2019 - Provided first and second-tier support, resolving over 95% of issues on first contact. Implemented a ticketing system that improved tracking of issues and response time by 30%.

Education and Training

Bachelor of Science in Information Technology California State University, Silicon Valley, CA Graduated: May 2017

Certifications: - CompTIA A+ (2018) - Network+ (2019) - Cisco Certified Network Associate (CCNA) (2020)

Referees

Michael Smith IT Manager, Tech Solutions Inc. Email: [email protected] Phone: +1 (555) 678-9100

Laura Johnson HR Manager, Innovatech LLC Email: [email protected] Phone: +1 (555) 098-7654