CV / English / Desktop Support Technician

Simon Peterson

  • Email: [email protected]
  • Phone: +1 (555) 123-4567
  • Address: 345 Tech Avenue, Innovate City, CA 94102

A dedicated and solutions-oriented Desktop Support Technician with over 5 years of experience in providing exceptional technical support, troubleshooting, and maintenance within fast-paced, high-volume environments. Proven ability to guide teams and manage a wide range of desktop operations, including hardware/software installation, security updates, and end-user assistance. Recognized for improving system performance and user satisfaction levels through effective problem resolution, team collaboration, and proactive system maintenance. Seeking to leverage my technical expertise and problem-solving abilities to contribute to the success of your team.

  • Technical Support & Troubleshooting
  • Hardware & Software Installation
  • User Training & Support
  • System Maintenance & Upgrades
  • Problem Resolution
  • Team Management & Collaboration
  • Inventory Management
  • Endpoint Security Measures
  • Operating Systems: Windows (10/8/7), MacOS, Linux
  • Hardware: PCs, laptops, printers, peripherals
  • Software: Microsoft Office Suite, Antivirus tools, Remote Desktop Services
  • Certifications: CompTIA A+, Microsoft Certified: Windows 10, ITIL Foundation

Lead Desktop Support Technician

Tech Solutions Inc., Innovate City, CA June 2018 - Present - Led the desktop support team to effectively resolve over 1500 helpdesk tickets, improving customer satisfaction by 30%. - Initiated and implemented a workstation upgrade program, updating 500+ computers to enhance system performance and security. - Conducted training sessions for staff on cybersecurity practices, reducing security breaches by 25%.

Desktop Support Technician

Global Tech Innovations, Silicon Valley, CA January 2016 - May 2018 - Provided technical support and troubleshooting for hardware, software, and network issues for over 2000 users. - Managed inventory of IT assets, resulting in a 20% reduction in surplus stock and a more efficient allocation of resources. - Assisted in the rollout of a company-wide OS upgrade, ensuring a smooth transition for all users.

  • Bachelor of Science in Information Technology University of Technology, Innovate City, CA Graduated: 2015

  • CompTIA A+ Certification Obtained: 2016

  • Microsoft Certified: Windows 10 Obtained: 2017

  • ITIL Foundation Certification Obtained: 2018

James Johnson

IT Manager at Tech Solutions Inc. Email: [email protected] Phone: +1 (555) 987-6543

Laura Smith

Senior Technician at Global Tech Innovations Email: [email protected] Phone: +1 (555) 654-3210