CV / English / Desktop Support Technician

Simon Peterson

• Email: [email protected]
• Phone: +1 (555) 123-4567
• Address: 345 Tech Avenue, Innovate City, CA 94102

A dedicated and solutions-oriented Desktop Support Technician with over 5 years of experience in providing exceptional technical support, troubleshooting, and maintenance within fast-paced, high-volume environments. Proven ability to guide teams and manage a wide range of desktop operations, including hardware/software installation, security updates, and end-user assistance. Recognized for improving system performance and user satisfaction levels through effective problem resolution, team collaboration, and proactive system maintenance. Seeking to leverage my technical expertise and problem-solving abilities to contribute to the success of your team.

• Technical Support & Troubleshooting
• Hardware & Software Installation
• User Training & Support
• System Maintenance & Upgrades
• Problem Resolution
• Team Management & Collaboration
• Inventory Management
• Endpoint Security Measures

• Operating Systems: Windows (10/8/7), MacOS, Linux
• Hardware: PCs, laptops, printers, peripherals
• Software: Microsoft Office Suite, Antivirus tools, Remote Desktop Services
• Certifications: CompTIA A+, Microsoft Certified: Windows 10, ITIL Foundation

Lead Desktop Support Technician

Tech Solutions Inc., Innovate City, CA June 2018 - Present - Led the desktop support team to effectively resolve over 1500 helpdesk tickets, improving customer satisfaction by 30%. - Initiated and implemented a workstation upgrade program, updating 500+ computers to enhance system performance and security. - Conducted training sessions for staff on cybersecurity practices, reducing security breaches by 25%.

Desktop Support Technician

Global Tech Innovations, Silicon Valley, CA January 2016 - May 2018 - Provided technical support and troubleshooting for hardware, software, and network issues for over 2000 users. - Managed inventory of IT assets, resulting in a 20% reduction in surplus stock and a more efficient allocation of resources. - Assisted in the rollout of a company-wide OS upgrade, ensuring a smooth transition for all users.

• Bachelor of Science in Information Technology University of Technology, Innovate City, CA Graduated: 2015

• CompTIA A+ Certification Obtained: 2016

• Microsoft Certified: Windows 10 Obtained: 2017

• ITIL Foundation Certification Obtained: 2018

James Johnson

IT Manager at Tech Solutions Inc. Email: [email protected] Phone: +1 (555) 987-6543

Laura Smith

Senior Technician at Global Tech Innovations Email: [email protected] Phone: +1 (555) 654-3210