CV / English / IT Support Engineer

Personal Information

  • Name: Liam Anderson
  • Address: 452 Maple Drive, Techville, TX, 78963
  • Email: [email protected]
  • Phone: (555) 123-4567


A dedicated and efficient IT Support Engineer with over 5 years of experience in a fast-paced tech environment. Expert in delivering support solutions, maintaining infrastructure, and enhancing system performance. Proven track record in problem-solving, team collaboration, and implementing innovative IT strategies to optimize business operations.

Core Competencies

  • Problem Resolution
  • Infrastructure Maintenance
  • Customer Support
  • Team Leadership
  • Process Improvement
  • Project Management

Technologies & Certifications

  • Operating Systems: Windows, MacOS, Linux
  • Tools & Software: Active Directory, Office 365, VMware, JIRA
  • Networks: LAN, WAN, VPN, Firewall configurations
  • Certifications: CompTIA A+, CompTIA Network+, Microsoft Certified: Azure Fundamentals

Professional Experience

Tech Solutions Inc., TX

IT Support Engineer (Mar 2018 - Present) - Led a team of 4 to manage and resolve over 200 monthly IT support tickets. - Implemented a new ticketing system, reducing response times by 30%. - Designed and maintained the company's internal wiki for IT resources, improving team efficiency.

Global Tech Ltd., TX

Junior IT Support Technician (Jan 2016 - Feb 2018) - Assisted in the maintenance of IT infrastructure, supporting over 500 users. - Played a key role in the Windows 10 migration project for the company. - Provided exceptional support for both hardware and software issues.

Education & Training

  • Bachelor of Science in Information Technology, University of Texas, Austin, TX (2012 - 2016)
  • CompTIA A+ Certification, CompTIA (2017)
  • Microsoft Certified: Azure Fundamentals, Microsoft (2019)


Available upon request.