CV / English / IT Support Engineer
Personal Information
- Name: Liam Anderson
- Address: 452 Maple Drive, Techville, TX, 78963
- Email: [email protected]
- Phone: (555) 123-4567
Brief
A dedicated and efficient IT Support Engineer with over 5 years of experience in a fast-paced tech environment. Expert in delivering support solutions, maintaining infrastructure, and enhancing system performance. Proven track record in problem-solving, team collaboration, and implementing innovative IT strategies to optimize business operations.
Core Competencies
- Problem Resolution
- Infrastructure Maintenance
- Customer Support
- Team Leadership
- Process Improvement
- Project Management
Technologies & Certifications
- Operating Systems: Windows, MacOS, Linux
- Tools & Software: Active Directory, Office 365, VMware, JIRA
- Networks: LAN, WAN, VPN, Firewall configurations
- Certifications: CompTIA A+, CompTIA Network+, Microsoft Certified: Azure Fundamentals
Professional Experience
Tech Solutions Inc., TX
IT Support Engineer (Mar 2018 - Present) - Led a team of 4 to manage and resolve over 200 monthly IT support tickets. - Implemented a new ticketing system, reducing response times by 30%. - Designed and maintained the company's internal wiki for IT resources, improving team efficiency.
Global Tech Ltd., TX
Junior IT Support Technician (Jan 2016 - Feb 2018) - Assisted in the maintenance of IT infrastructure, supporting over 500 users. - Played a key role in the Windows 10 migration project for the company. - Provided exceptional support for both hardware and software issues.
Education & Training
- Bachelor of Science in Information Technology, University of Texas, Austin, TX (2012 - 2016)
- CompTIA A+ Certification, CompTIA (2017)
- Microsoft Certified: Azure Fundamentals, Microsoft (2019)
Referees
Available upon request.