CV / English / Network Support Specialist
Personal Information
- Name: Alex Mercer
- Address: 245 Network Drive, Techville, TX 75001
- Phone: (555) 123-4567
- Email: [email protected]
Brief
A highly motivated and skilled Network Support Specialist with over 5 years of experience in maintaining, troubleshooting, and supporting various network infrastructures. Possesses a strong foundation in network hardware, software, and security protocols. Adept at providing high-level support and ensuring system availability and reliability. Committed to improving network performance and efficiency.
Core Competencies
- Network Maintenance and Support
- Troubleshooting and Diagnostics
- Hardware and Software Installation
- Security Measures and Protocols
- Technical Support and Training
- System Performance Monitoring
- Team Collaboration and Leadership
- Vendor and Client Relations
Technologies and Certifications
- Operating Systems: Windows, Linux, MacOS
- Networking: TCP/IP, VPN, LAN/WAN
- Tools: Cisco Packet Tracer, Wireshark, SolarWinds
- Certifications: CompTIA Network+, Cisco Certified Network Associate (CCNA), Microsoft Certified Solutions Expert (MCSE)
Professional Experience
Tech Solutions Inc, Techville, TX
Network Support Specialist | May 2018 - Present
- Oversaw the maintenance and support of a network infrastructure supporting over 500 users.
- Led the deployment of network security measures, including firewalls and antivirus software, reducing security breaches by 40%.
- Conducted regular performance analyses, resulting in a 25% improvement in network efficiency.
Global Networks, Techville, TX
Junior Network Technician | June 2016 - April 2018
- Assisted in the setup and configuration of networking hardware and software.
- Provided technical support and training to users, enhancing their understanding of network functions.
- Contributed to the documentation of network procedures and troubleshooting guidelines.
Education and Training
BSc in Computer Science Tech University, Techville, TX Graduated May 2016
Cisco Certified Network Associate (CCNA) Certified December 2016
CompTIA Network+ Certification Certified August 2016
Referees
Chris Redfield Senior Network Engineer, Tech Solutions Inc Email: [email protected] Phone: (555) 987-6543
Jill Valentine IT Supervisor, Global Networks Email: [email protected] Phone: (555) 876-5432
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