CV / English / Network Support Specialist

Personal Information

• Name: Alex Mercer
• Address: 245 Network Drive, Techville, TX 75001
• Phone: (555) 123-4567
• Email: [email protected]

Brief

A highly motivated and skilled Network Support Specialist with over 5 years of experience in maintaining, troubleshooting, and supporting various network infrastructures. Possesses a strong foundation in network hardware, software, and security protocols. Adept at providing high-level support and ensuring system availability and reliability. Committed to improving network performance and efficiency.

Core Competencies

• Network Maintenance and Support
• Troubleshooting and Diagnostics
• Hardware and Software Installation
• Security Measures and Protocols
• Technical Support and Training
• System Performance Monitoring
• Team Collaboration and Leadership
• Vendor and Client Relations

Technologies and Certifications

• Operating Systems: Windows, Linux, MacOS
• Networking: TCP/IP, VPN, LAN/WAN
• Tools: Cisco Packet Tracer, Wireshark, SolarWinds
• Certifications: CompTIA Network+, Cisco Certified Network Associate (CCNA), Microsoft Certified Solutions Expert (MCSE)

Professional Experience

Tech Solutions Inc, Techville, TX

Network Support Specialist | May 2018 - Present

• Oversaw the maintenance and support of a network infrastructure supporting over 500 users.
• Led the deployment of network security measures, including firewalls and antivirus software, reducing security breaches by 40%.
• Conducted regular performance analyses, resulting in a 25% improvement in network efficiency.

Global Networks, Techville, TX

Junior Network Technician | June 2016 - April 2018

• Assisted in the setup and configuration of networking hardware and software.
• Provided technical support and training to users, enhancing their understanding of network functions.
• Contributed to the documentation of network procedures and troubleshooting guidelines.

Education and Training

• BSc in Computer Science Tech University, Techville, TX Graduated May 2016

• Cisco Certified Network Associate (CCNA) Certified December 2016

• CompTIA Network+ Certification Certified August 2016

Referees

Chris Redfield Senior Network Engineer, Tech Solutions Inc Email: [email protected] Phone: (555) 987-6543

Jill Valentine IT Supervisor, Global Networks Email: [email protected] Phone: (555) 876-5432