CV / English / Client Support Coordinator
Jane Ellis
Address: 45 Maple Street, New City, EY 34987 Phone: (555) 123-4567 Email: [email protected]
A dedicated and customer-oriented professional with over 5 years of experience in client support, possessing a profound ability to manage and resolve customer inquiries, improve client engagement, and foster lasting relationships. Proven record of leveraging excellent communication and problem-solving skills to enhance client satisfaction and team efficiency.
- Customer Service Excellence: Skilled at resolving complex customer issues, ensuring high levels of satisfaction.
- Communication Skills: Exceptional ability to communicate effectively with clients of diverse backgrounds.
- Problem Solving: Adept at identifying problems, analyzing possible solutions, and implementing the best course of action.
- Team Leadership and Training: Experienced in leading support teams and providing training to new staff members.
- Project Management: Competent in managing client support projects from initiation through completion.
- CRM Software: Proficient in Salesforce, Zendesk, and Freshdesk
- Office Suite: Advanced skills in Microsoft Office and Google Workspace
- Certifications: Certified Customer Service Professional (CCSP), ITIL Foundation
Client Support Manager
Tech Solutions Inc., New City, EY May 2018 – Present - Led a team of 10 support specialists to provide top-notch client support, achieving a 95% customer satisfaction rate. - Developed and implemented client service protocols that reduced response time by 30%. - Trained new employees in customer service excellence, product knowledge, and CRM software.
Customer Service Representative
Global Tech, New City, EY January 2016 – April 2018 - Managed over 50 customer inquiries daily through phone, email, and live chat, ensuring all clients received timely and accurate information. - Collaborated with the product team to identify and resolve recurring customer issues, enhancing product reliability. - Played a key role in the creation of a knowledge base to expedite response times for frequently asked questions.
Bachelor of Science in Business Administration
State University, New City, EY September 2011 – May 2015
Professional Development Workshops
- Leadership and Team Management
- Advanced Customer Service Skills
- Effective Communication Techniques
Referee 1
Mr. Alex Turner Director, Client Services Tech Solutions Inc. Phone: (555) 987-6543 Email: [email protected]
Referee 2
Ms. Sarah Brown Senior Manager Global Tech Phone: (555) 654-3210 Email: [email protected]