CV / English / Client Support Coordinator

Jane Ellis

Address: 45 Maple Street, New City, EY 34987 Phone: (555) 123-4567 Email: [email protected]

A dedicated and customer-oriented professional with over 5 years of experience in client support, possessing a profound ability to manage and resolve customer inquiries, improve client engagement, and foster lasting relationships. Proven record of leveraging excellent communication and problem-solving skills to enhance client satisfaction and team efficiency.

  • Customer Service Excellence: Skilled at resolving complex customer issues, ensuring high levels of satisfaction.
  • Communication Skills: Exceptional ability to communicate effectively with clients of diverse backgrounds.
  • Problem Solving: Adept at identifying problems, analyzing possible solutions, and implementing the best course of action.
  • Team Leadership and Training: Experienced in leading support teams and providing training to new staff members.
  • Project Management: Competent in managing client support projects from initiation through completion.
  • CRM Software: Proficient in Salesforce, Zendesk, and Freshdesk
  • Office Suite: Advanced skills in Microsoft Office and Google Workspace
  • Certifications: Certified Customer Service Professional (CCSP), ITIL Foundation

Client Support Manager

Tech Solutions Inc., New City, EY May 2018 – Present - Led a team of 10 support specialists to provide top-notch client support, achieving a 95% customer satisfaction rate. - Developed and implemented client service protocols that reduced response time by 30%. - Trained new employees in customer service excellence, product knowledge, and CRM software.

Customer Service Representative

Global Tech, New City, EY January 2016 – April 2018 - Managed over 50 customer inquiries daily through phone, email, and live chat, ensuring all clients received timely and accurate information. - Collaborated with the product team to identify and resolve recurring customer issues, enhancing product reliability. - Played a key role in the creation of a knowledge base to expedite response times for frequently asked questions.

Bachelor of Science in Business Administration

State University, New City, EY September 2011 – May 2015

Professional Development Workshops

  • Leadership and Team Management
  • Advanced Customer Service Skills
  • Effective Communication Techniques

Referee 1

Mr. Alex Turner Director, Client Services Tech Solutions Inc. Phone: (555) 987-6543 Email: [email protected]

Referee 2

Ms. Sarah Brown Senior Manager Global Tech Phone: (555) 654-3210 Email: [email protected]