CV / English / Customer Service Representative
Contact Information
- Address: 482 Evergreen Terrace, Springfield, USA
- Phone: +1 (555) 123-4567
- Email: [email protected]
- LinkedIn: linkedin.com/in/samanthagreen
Professional Summary
A dedicated Customer Service Representative with over 5 years of experience in diverse environments. Expert in resolving customer concerns with speed, accuracy, and professionalism. Proven ability to build and maintain relationships with customers, ensuring increased loyalty and satisfaction. Equipped with excellent communication skills and a strong team orientation, ready to provide exceptional customer support and contribute to organizational success.
Core Competencies
- Customer Relationship Management
- Conflict Resolution & Problem Solving
- Time Management & Prioritization
- Data Entry & CRM Software
- Excellent Communication Skills
- Teamwork & Collaboration
- Adaptable & Quick Learner
Technologies and Certifications
- Proficient in Microsoft Office Suite (Outlook, Excel, Word)
- Skilled in using CRM systems (Salesforce, Zendesk)
- Certification in Customer Service Management (CSM)
- Basic knowledge of SQL for report generation
Professional Experience
Lead Customer Service Representative XYZ Corporation, Springfield April 2018 – Present - Managing a team of 10 customer service representatives. - Developing training materials and conducting training sessions. - Overseeing customer disputes and resolving them in a timely and effective manner. - Maintaining high customer satisfaction ratings based on feedback and surveys.
Customer Service Associate ABC Company, Springfield June 2015 – March 2018 - Responded to customer inquiries via phone, email, and live chat. - Processed orders, transactions, and adjustments in the CRM system. - Worked closely with the sales team to identify customer needs and potential sales opportunities. - Compiled weekly reports on customer interactions and feedback.
Education and Training
Bachelor of Arts in Communication University of Springfield, Springfield Graduated: May 2015
Customer Service Management Certification Institute of Service Excellence, Online Completed: July 2016
Referees
Jessica Park Director of Customer Service XYZ Corporation [email protected]
Mark Lee Sales Manager ABC Company [email protected]