CV / English / Client Relations Coordinator
Contact Information
- Address: 4758 Cassia Lane, Newfield, NY 13502
- Phone: (555) 248-7745
- Email: [email protected]
- LinkedIn: linkedin.com/in/elizabeth-malone
Professional Summary
A dedicated Client Relations Coordinator with over 5 years of experience in fostering strong client relationships and delivering exceptional customer service. Proven track record of successfully managing client communications, resolving complex issues, and increasing customer satisfaction levels. Adept at working in fast-paced environments and proficient in several CRM applications. Looking forward to bringing my expertise in client relationship management and my drive for excellence to your esteemed company.
Core Competencies
- Client Relationship Management
- Conflict Resolution
- Strategic Planning
- Team Leadership & Training
- Communication Skills
- CRM Software Proficiency
- Project Management
- Data Analysis & Reporting
Technologies and Certifications
- CRM Software: Salesforce, Zoho CRM
- Communications Tools: Slack, Microsoft Teams
- Certifications: Certified Customer Service Professional (CCSP), Project Management Professional (PMP)
Professional Experience
Alpha Tech Solutions - Client Relations Coordinator New York, NY | April 2018 - Present - Led a client relations team of 10, providing guidance in handling complex customer issues and ensuring high levels of customer satisfaction. - Implemented new CRM strategies that increased customer retention rates by 15%. - Developed and maintained strong relationships with key clients, resulting in a 20% increase in recurring business.
Beta Communications - Customer Service Representative New York, NY | June 2015 - March 2018 - Managed customer inquiries and complaints, achieving an overall customer satisfaction rate of 90%. - Coordinated closely with the sales and marketing teams to develop client-focused strategies. - Utilized CRM systems to track customer interactions and feedback, driving improvements in services.
Education and Training
- Bachelor of Science in Business Administration University of New York, New York, NY | Graduated May 2015
- Project Management Professional (PMP) Certification Project Management Institute | 2017
- Certified Customer Service Professional (CCSP) Customer Service Institute of America | 2016
Referees
Jackson Brie Senior Manager, Alpha Tech Solutions Phone: (555) 349-7754 Email: [email protected]
Mariana Costa Former Team Lead, Beta Communications Phone: (555) 220-9876 Email: [email protected]