CV / English / Customer Relations Specialist

Sarah Connelly

123 Maple Street, Springfield, IL, 55555 Phone: (555) 555-5555 | Email: [email protected]

Summary

Dedicated Customer Relations Specialist with over 7 years of experience in delivering exceptional customer service and support. Adept at handling customer inquiries, resolving issues, and improving customer satisfaction levels. Highly skilled in developing customer relations strategies, implementing feedback systems, and building strong, lasting customer relationships. Seeking to leverage expertise in a dynamic team to enhance customer experience and loyalty.

Core Competencies

• Customer Service Excellence: Proven track record in providing top-notch customer support.
• Problem-Solving Skills: Expertise in quickly identifying and resolving issues to prevent customer dissatisfaction.
• Communication Skills: Outstanding written and verbal communication abilities.
• Relationship Building: Skilled at building and maintaining strong, positive relationships with customers and team members.
• Strategic Planning: Experience in developing and implementing customer relation strategies that improve loyalty and satisfaction.
• Team Leadership and Collaboration: Demonstrated leadership capabilities in guiding teams towards achieving customer service goals.

Technologies and Certifications

• CRM Software: Proficient in Salesforce, Zendesk, and Microsoft Dynamics CRM.
• Certifications: Certified Customer Service Professional (CCSP), Certified Client Relations Specialist (CCRS).

Professional Experience

Customer Relations Specialist Tech Innovations, Inc., Springfield, IL June 2018 - Present - Developed and implemented customer relations strategies that increased customer satisfaction rates by 25%. - Managed more than 10,000 customer inquiries and complaints, resolving issues with a 99% satisfaction rate. - Led a team of 5 customer service representatives, coaching them on effective problem-solving and communication techniques.

Customer Support Associate Bright Solutions, Chicago, IL May 2015 - May 2018 - Provided exceptional customer support via phone, email, and live chat. - Assisted in the development of a feedback system that reduced negative customer feedback by 20%. - Received the ‘Customer Service Excellence’ award in 2017 for outstanding performance and dedication.

Education and Training

Bachelor of Science in Communication University of Illinois, Urbana-Champaign, IL September 2011 - May 2015

Certified Customer Service Professional (CCSP) National Customer Service Association, 2016

Certified Client Relations Specialist (CCRS) The Customer Service Institute, 2018

Referees

Jessica Ford Senior Manager, Tech Innovations, Inc. Phone: (567) 456-7890 Email: [email protected]

Mark Benson Head of Customer Support, Bright Solutions Phone: (678) 678-9012 Email: [email protected]