CV / English / Customer Experience Associate

Personal Information

  • Address: 572 Elixir Lane, Meadowview, VA 24354
  • Phone: (555) 123-4567
  • Email: [email protected]
  • LinkedIn:


A passionate and customer-oriented professional with over 5 years of experience in customer service roles. Skilled in enhancing customer experiences, resolving complex issues, and fostering strong relationships. Aiming to leverage my expertise to contribute to the success of your team as a Customer Experience Associate.

Core Competencies

  • Excellent communication skills
  • Problem-solving and analytical skills
  • High level of empathy and patience
  • Ability to work under pressure
  • Strong organizational skills
  • Proficient in CRM software and ticketing systems

Technologies and Certifications

  • Proficient in Salesforce and Zendesk
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Certified Customer Service Professional (CCSP)
  • HubSpot Service Hub Certification

Professional Experience

Customer Service Representative | ABC Company, Meadowview, VA June 2018 - Present

  • Managed and resolved an average of 50+ customer inquiries daily through phone, email, and live chat.
  • Increased customer satisfaction rating by 20% within the first year by enhancing response strategies and personalizing customer interactions.
  • Collaborated with the product team to identify and address recurring customer issues, resulting in a 15% decrease in complaint rates.

Front Desk Associate | XYZ Resort, Lakeview, VA January 2016 - May 2018

  • Welcomed and assisted an average of 200 guests daily, providing information and assistance.
  • Implemented a guest feedback system that contributed to a 10% improvement in guest experience scores.
  • Coordinated with housekeeping and maintenance to ensure guest requests and issues were promptly addressed.

Education and Training

Bachelor of Arts in Communication Studies State University, Meadowview, VA Graduated: May 2015

Customer Service Excellence Workshop National Customer Service Association, Online Completed: August 2017


Available upon request.