CV / English / Customer Relations Associate

Contact Information

• Address: 289 Spring Lane, Serenityville, CA 90210
• Phone: (555) 123-4567
• Email: [email protected]
• LinkedIn: linkedin.com/in/chloesmithprofessional

Brief

A dedicated and personable Customer Relations Associate with over 3 years of experience in customer service, specializing in resolving complaints, improving customer satisfaction, and fostering positive relationships. Skilled in communication, problem-solving, and team collaboration, aiming to leverage these abilities to contribute to the success of [Your Company Name] as part of your customer service team.

Core Competencies

• Excellent communication and interpersonal skills
• Proven ability to handle and resolve customer complaints effectively
• Strong problem-solving skills and attention to detail
• Proficient in CRM software and MS Office
• Capable of working under pressure in fast-paced environments
• Bilingual in English and Spanish

Technologies and Certifications

• CRM Software: Salesforce, Zoho CRM
• Office Suites: Microsoft Office (Word, Excel, PowerPoint)
• Certifications:
  • Certified Customer Service Professional (CCSP)
  • Conflict Resolution Certificate

Professional Experience

Summit Electronics, Riverside, CA — Customer Relations Specialist

March 2020 - Present

• Managed and resolved over 1500 customer inquiries and complaints, achieving a 98% satisfaction rate.
• Trained and mentored 10 new customer service representatives, focusing on communication skills and software handling.
• Implemented a feedback system that reduced complaint resolution time by 25%.

GreenTech Innovations, Riverside, CA — Customer Service Representative

June 2018 - February 2020

• Handled daily customer service inquiries via phone, email, and live chat, maintaining a customer satisfaction rate of over 95%.
• Collaborated with the IT department to improve the online customer support portal, resulting in a 20% increase in user satisfaction.
• Participated in quarterly workshops on product knowledge and customer service excellence.

Education and Training

• Bachelor of Arts in Communication, University of California, Riverside, CA Graduated: May 2018
• Workshop on Effective Customer Service Techniques, Online Course, Completed: December 2019
• Seminar on Conflict Resolution and Management, Riverside Community Center, Completed: July 2019

Referees

Megan Torres Customer Service Manager, Summit Electronics Email: [email protected] Phone: (555) 987-6543

Liam Johnson Senior Customer Service Rep, GreenTech Innovations Email: [email protected] Phone: (555) 234-5678