CV / English / Customer Care Coordinator
Personal Information
- Name: Gary Newman
- Address: 456 Harmony Road, Sunshine City, SC 78901
- Email: [email protected]
- Phone: (555) 123-4567
Brief
A dedicated and customer-centric professional with over 5 years of experience excelling in customer care coordination. Profound in managing customer inquiries, resolving issues promptly, and enhancing customer satisfaction levels. Demonstrated skill in team leadership, process optimization, and implementing feedback mechanisms for continuous service improvement. Seeking to leverage my expertise in a dynamic environment to further elevate the customer experience.
Core Competencies
- Customer Relationship Management
- Process Improvement
- Problem Resolution
- Communication & Interpersonal Skills
- Team Leadership & Training
- Data Analysis & Reporting
- Time Management
- Complaint Handling
Technologies and Certifications
- Proficient in CRM software (Salesforce and Zendesk)
- Advanced proficiency in MS Office and Google Suite
- Certified Customer Service Professional (CCSP)
- Certified in Conflict Resolution and Management
Professional Experience
ABC Company, Sunshine City, SC — Customer Care Coordinator
June 2018 - Present - Successfully managed a team of 10 customer service representatives to ensure high-quality service. - Reduced customer complaint rates by 20% through strategic process improvements. - Implemented a feedback system which boosted customer satisfaction rates by 25%.
XYZ Corp, Sunshine City, SC — Customer Service Representative
March 2015 - May 2018 - Handled up to 100 customer queries daily, providing information and resolving issues with a 95% satisfaction rate. - Contributed ideas towards the customer feedback program, which saw a 15% increase in positive feedback. - Assisted in training new team members, improving team productivity by 30%.
Education and Training
Bachelor of Science in Business Administration, Major in Marketing University of Sunshine City, Sunshine City, SC, 2011 - 2015
Customer Service Excellence Workshop, 2016
Leadership and Team Management Course, 2017
Referees
Jenna Moreson - Former Supervisor at ABC Company Email: [email protected] | Phone: (555) 678-1234
Liam Crest - Senior Colleague at XYZ Corp Email: [email protected] | Phone: (555) 987-6543