CV / English / Customer Support Specialist
123 Support Lane
Techville, Innovation State, 54321
(555) 123-4567
[email protected]
Brief
Seasoned Customer Support Specialist with over 5 years of experience in fast-paced tech environments. Proven track record in providing exceptional customer service, resolving complex issues, and delivering outstanding customer satisfaction. Adept at leveraging communication technologies to enhance customer support processes. Passionate about building strong customer relationships and promoting positive experiences.
Core Competencies
- Customer Service Excellence: Expert in handling customer inquiries, complaints, and providing solutions that enhance loyalty and satisfaction.
- Technical Proficiency: Skilled in troubleshooting software and hardware issues, with a keen understanding of technical products.
- Communication Skills: Exceptional interpersonal and communication skills, proficient in engaging with customers and teams across various platforms.
- Problem-Solving: Adept at analyzing issues, identifying root causes, and implementing effective solutions promptly.
- Process Improvement: Committed to optimizing support workflows and customer service protocols to increase efficiency and quality of support.
- Teamwork and Collaboration: Effective at working within team environments to achieve collective goals and improve customer service standards.
Technologies and Certifications
- Operating Systems: Windows, macOS, Linux
- Customer Support Software: ZenDesk, Freshdesk, Salesforce Service Cloud
- Certifications: ITIL Foundation, HDI Customer Service Representative
- Other Technologies: Microsoft Office Suite, Slack, Trello
Professional Experience
Senior Customer Support Specialist | TechSolutions Inc.
Jun 2019 - Present - Led a team of customer support specialists to achieve a 95% customer satisfaction rating consistently over 2 years. - Implemented an advanced ticketing system that reduced customer response times by 30%. - Developed and delivered training programs for new employees on customer service best practices and software tools.
Customer Support Representative | GlobalTech Co.
May 2016 - May 2019 - Managed over 50 customer inquiries daily, providing technical support and resolving issues with a high success rate. - Contributed to a project that improved the customer feedback system, increasing actionable feedback by 40%. - Assisted in the migration of the customer support platform to a more efficient system, enhancing team productivity.
Education and Training
- Bachelor of Science in Information Technology University of Innovation, Graduated May 2016
- Customer Service Excellence Workshop TechComm Institute, August 2017
- HDI Customer Service Representative Certification HDI, December 2018
Referees
Available upon request.