CV / English / Client Service Coordinator

Cassandra Blake

Address: 254 Maple Drive, Evergreen, CO, 80220 Phone: (555) 123-4567 Email: [email protected]

Professional Overview

Diligent and patient-focused Client Service Coordinator with over 5 years of experience in managing client relations, optimizing customer satisfaction, and streamlining operations within fast-paced environments. Recognized for exceptional ability to build and maintain relationships with clients, identify and address their needs, and ensure the provision of outstanding service. Proven aptitude for coordinating cross-functional teams to improve service delivery and foster continuous improvement.

Core Competencies

• Client Relationship Management
• Service Coordination & Optimization
• Team Leadership & Collaboration
• Conflict Resolution
• Process Improvement
• Data Analysis & Reporting

Technologies and Certifications

• Proficient in CRM software (Salesforce, Zoho CRM)
• Advanced Microsoft Office Suite skills
• Certified Customer Service Professional (CCSP)
• Project Management Professional (PMP) Certification (in progress)

Professional Experience

ABC Consulting, Evergreen, CO Client Service Coordinator April 2018 – Present - Spearheaded the client service team, leading to a 15% increase in client satisfaction within the first year. - Implemented a client feedback system that reduced complaint resolution time by 30%. - Coordinated with different departments to ensure client needs are met promptly, boosting efficiency by 25%.

XYZ Corp, Denver, CO Customer Service Representative June 2015 – March 2018 - Managed daily communications with clients, ensuring all inquiries were promptly addressed. - Contributed to the development and improvement of customer service protocols. - Received the ‘Customer Service Excellence’ award in 2017.

Education and Training

Bachelor of Science in Business Administration University of Colorado, Boulder, CO Graduated: May 2015

Certified Customer Service Professional (CCSP) Customer Service Institute of America (CSIA) Certification Date: October 2016

Referees

Available upon request.