CV / English / Client Relations Associate

Sandra Thompson

123 Magnolia Drive, Springfield, IL, 62704
Phone: (555) 123-4567 | Email: [email protected]
LinkedIn: linkedin.com/in/sandrathompson

Brief

Dedicated and personable Client Relations Associate with over 5 years of experience in fostering positive relationships between clients and organizations. Adept at resolving issues, facilitating communication, and executing operational improvements to enhance client satisfaction. Committed to leveraging communication skills and strategic problem-solving to drive business success.

Core Competencies

• Client Relationship Management
  
• Effective Communication Skills
  
• Conflict Resolution
  
• Account Management
  
• Project Coordination
  
• Team Collaboration
  
• Performance Analysis
  
• Customer Satisfaction Enhancement

Technologies and Certifications

• CRM Software (Salesforce, Zoho CRM)
  
• MS Office Suite (Word, Excel, PowerPoint)
  
• Certificate in Customer Service Excellence (2021)

Professional Experience

Client Relations Associate – ABC Corp, Springfield, IL
January 2019 - Present
- Managed a portfolio of over 150 clients, ensuring high levels of customer satisfaction and loyalty.
- Developed and implemented strategies to maintain and improve client relationships.
- Coordinated with cross-functional teams to resolve issues promptly.
- Analyzed client feedback to identify trends and recommend improvements to the service or product.

Customer Service Representative – XYZ Inc, Springfield, IL
June 2016 - December 2018
- Answered an average of 60 calls per day, providing customers with product information and support.
- Processed orders, returns, and exchanges with a high level of accuracy.
- Received the ‘Employee of the Month’ award three times for exceptional service and dedication.

Education and Training

Bachelor of Arts in Communication
University of Illinois Springfield, Springfield, IL
Graduated: May 2016

Professional Development Workshops
- ‘Enhancing Client Relations and Retention’ Seminar, 2020
- ‘Conflict Resolution in the Workplace’ Workshop, 2019

Referees

Jane Doe
Senior Manager, ABC Corp
Email: [email protected]
Phone: (555) 987-6543

Richard Roe
Team Leader, XYZ Inc
Email: [email protected]
Phone: (555) 654-3210