CV / English / Client Support Specialist
Alexander Hamilton
123 Tech Avenue New Innovations City, Techland 45678 Email: [email protected] Phone: 123-456-7890
Professional Summary
Dedicated and empathetic Client Support Specialist with over 5 years of experience in providing exceptional service and support to clients across various industries. Adept at troubleshooting, handling client inquiries, and improving customer satisfaction scores. Proven ability to establish rapport with clients and foster positive relationships. Eager to bring my expertise in customer service and technical support to a dynamic team.
Core Competencies
- Client Relationship Management
- Technical Support
- Issue Resolution & Troubleshooting
- Customer Satisfaction Enhancement
- Communication & Interpersonal Skills
- Process Improvement
- Teamwork & Collaboration
- Time Management
- Multitasking
Technologies and Certifications
- Proficient in CRM Software (Salesforce and Zendesk)
- Microsoft Office Suite
- Basic Networking Knowledge
- ITIL Foundation Certified
- Customer Service Certification
Professional Experience
Tech Solutions Inc., New Innovations City
Client Support Specialist March 2018 - Present - Provided technical support and guidance to clients, resolving over 1,000 tickets with a 98% satisfaction rate. - Collaborated with the product development team to report recurring client issues, contributing to the product improvement process. - Conducted training sessions for new hires on customer support protocols and CRM software.
UltiSupport Studios, TechVille
Customer Service Representative June 2015 - February 2018 - Managed incoming calls and customer inquiries, achieving a record of handling 30+ calls daily with high customer satisfaction. - Developed a client feedback system that increased the customer feedback rate by 25%. - Assisted in implementing a new CRM system, resulting in a 20% increase in team efficiency.
Education and Training
Bachelor of Commerce in Marketing Management University of Tech Innovation, Techville Graduated: May 2015
Customer Service Excellence Workshop Techland Institute of Customer Service Completed: October 2016
Referees
Available upon request.