CV / English / Customer Support Engineer

Sarah Clark

  • Email: [email protected]
  • Phone: +1 234 567 8900
  • Address: 456 Tech Avenue, Innovation City, CA 12345

A highly skilled Customer Support Engineer with over 5 years of experience in providing exceptional customer service and technical support within the technology sector. Specializes in troubleshooting software issues, managing customer relationships, and implementing solutions that enhance customer satisfaction. A proactive problem-solver with a passion for leveraging technology to solve real-world challenges.

  • Customer Relationship Management
  • Technical Troubleshooting
  • Effective Communication
  • Incident Management
  • Process Improvement
  • Team Collaboration
  • Detail-Oriented
  • Technologies: Microsoft Office Suite, Salesforce, Zendesk, JIRA, Slack
  • Certifications: CompTIA A+, CompTIA Network+, ITIL Foundation

Acme Tech Solutions

Customer Support Engineer March 2018 - Present - Led a team of 5 support engineers to provide 24/7 technical support, achieving a customer satisfaction rate of 95%. - Designed and implemented a troubleshooting guide for common software issues, reducing resolution time by 20%. - Conducted training sessions for new support staff, focusing on customer service excellence and technical troubleshooting techniques.

TechGuru Inc.

Technical Support Specialist January 2016 - February 2018 - Provided technical support for over 200 software products to domestic and international clients. - Implemented an automated feedback system that increased customer feedback collection by 30%. - Optimized the incident management process, resulting in a 25% improvement in response time.

B.S. in Computer Science

University of California, Berkeley 2011 - 2015

Customer Service Excellence Training

New Horizons Computer Learning Centers 2016

  • Jane Doe Senior Manager, Acme Tech Solutions Email: [email protected] Phone: +1 987 654 3210

  • Michael Smith Director, TechGuru Inc. Email: [email protected] Phone: +1 654 321 9870