CV / English / Customer Support Engineer
Sarah Clark
- Email: [email protected]
- Phone: +1 234 567 8900
- Address: 456 Tech Avenue, Innovation City, CA 12345
A highly skilled Customer Support Engineer with over 5 years of experience in providing exceptional customer service and technical support within the technology sector. Specializes in troubleshooting software issues, managing customer relationships, and implementing solutions that enhance customer satisfaction. A proactive problem-solver with a passion for leveraging technology to solve real-world challenges.
- Customer Relationship Management
- Technical Troubleshooting
- Effective Communication
- Incident Management
- Process Improvement
- Team Collaboration
- Detail-Oriented
- Technologies: Microsoft Office Suite, Salesforce, Zendesk, JIRA, Slack
- Certifications: CompTIA A+, CompTIA Network+, ITIL Foundation
Acme Tech Solutions
Customer Support Engineer March 2018 - Present - Led a team of 5 support engineers to provide 24/7 technical support, achieving a customer satisfaction rate of 95%. - Designed and implemented a troubleshooting guide for common software issues, reducing resolution time by 20%. - Conducted training sessions for new support staff, focusing on customer service excellence and technical troubleshooting techniques.
TechGuru Inc.
Technical Support Specialist January 2016 - February 2018 - Provided technical support for over 200 software products to domestic and international clients. - Implemented an automated feedback system that increased customer feedback collection by 30%. - Optimized the incident management process, resulting in a 25% improvement in response time.
B.S. in Computer Science
University of California, Berkeley 2011 - 2015
Customer Service Excellence Training
New Horizons Computer Learning Centers 2016
Jane Doe Senior Manager, Acme Tech Solutions Email: [email protected] Phone: +1 987 654 3210
Michael Smith Director, TechGuru Inc. Email: [email protected] Phone: +1 654 321 9870