CV / English / Client Services Coordinator

Email: [email protected]
Phone: (555) 123-4567
Address: 789 West Elm Street, Springfield, ST, 12345

Dynamic and client-focused Client Services Coordinator with over five years of experience managing client relationships and optimizing service delivery within fast-paced environments. Proven track record in enhancing client satisfaction, streamlining operational processes, and fostering strong relationships. Exceptional communication skills, adept at conflict resolution and adept at leveraging technology to improve service quality.

• Client Relationship Management
  
• Service Delivery Optimization
  
• Process Improvement
  
• Team Leadership & Training
  
• Conflict Resolution
  
• Data Analysis & Reporting
  
• Project Management

• CRM Software: Salesforce, Zoho CRM
  
• MS Office Suite (Excel, Word, PowerPoint)
  
• Data Analysis Tools: Tableau
  
• Certified Customer Service Management Professional (CCSMP)

XYZ Corporation, Springfield, ST

Client Services Coordinator
March 2018 - Present
- Successfully manage a portfolio of 50+ client accounts, ensuring high levels of satisfaction and retention.
- Spearhead the implementation of a new CRM system, leading to a 20% improvement in response times.
- Train and mentor a team of 5 client service associates, enhancing overall team performance.

ABC Tech Solutions, Springfield, ST

Customer Support Specialist
June 2015 - February 2018
- Provided end-to-end support for clients, resulting in a 15% increase in client satisfaction.
- Developed and implemented process improvements, reducing average resolution time by 25%.
- Collaborated with the product team to communicate client feedback, driving product enhancements.

• Bachelor of Science in Business Administration, Major in Customer Relationship Management
  University of Springfield, Springfield, ST, 2013 - 2017

• Certified Customer Service Management Professional (CCSMP), Institute of Service Excellence, 2018

Mark Benson

Director of Client Services, XYZ Corporation
Email: [email protected]
Phone: (555) 987-6543

Sara Ahmed

Senior Product Manager, ABC Tech Solutions
Email: [email protected]
Phone: (555) 654-3210