CV / English / Technical Support Representative
Person Information
- Name: Jane Robertson
- Phone: +1 (555) 123-4567
- Email: [email protected]
- Address: 987 Tech Avenue, Tech City, TX 75001
Brief
A dedicated Technical Support Representative with over 5 years of experience in the IT industry, specializing in customer support, problem-solving, and technical troubleshooting. Proficient in managing complex technical issues, providing outstanding customer service, and facilitating technical education. Seeking to leverage extensive knowledge in technology and a proven track record of customer satisfaction to contribute to the success of a dynamic team.
Core Competencies
- Exceptional customer support and communication skills
- Advanced troubleshooting and problem-solving abilities
- Proficient in remote technical support and management tools
- Strong knowledge of computer hardware, software, and networks
- Ability to explain complex technical issues in simple terms
- Efficient in time management and multitasking
Technologies and Certifications
- Operating Systems: Windows, macOS, Linux
- Support Tools: Zendesk, JIRA, TeamViewer, Remote Desktop
- Certifications: CompTIA A+, Microsoft Certified: Azure Fundamentals
- Languages: Basic knowledge of Python and PowerShell
Professional Experience
ABC Tech Solutions - Technical Support Representative Jun 2018 - Present - Pioneered a team initiative to streamline the troubleshooting process, reducing resolution time by 30%. - Consistently rated above 90% in customer satisfaction surveys. - Authored a monthly newsletter on tips and tricks for internal tools, enhancing team productivity.
TechHelp Incorporated - Junior Technical Support Specialist Jan 2016 - May 2018 - Provided technical assistance to over 1,000 clients across various platforms and operating systems. - Developed and conducted training sessions for new hires on troubleshooting methodologies. - Recognized for outstanding problem-solving skills in quarterly reviews.
Education and Training
Bachelor of Science in Information Technology University of Tech City, Graduated May 2015
CompTIA A+ Certification CompTIA, Awarded June 2016
Microsoft Certified: Azure Fundamentals Microsoft, Awarded December 2017
Referees
Samuel Peterson Senior Manager, ABC Tech Solutions Email: [email protected] Phone: +1 (555) 987-6543
Emma Clark Former Team Leader, TechHelp Incorporated Email: [email protected] Phone: +1 (555) 234-5678