CV / English / Concierge
Person Information
Name: Alex Rivera Address: 4582 Hospitality Lane, San Francisco, CA, 94103 Phone: (555) 123-4567 Email: [email protected]
Professional Summary
Dedicated Concierge with over 5 years of experience in providing exceptional service to hotel guests in luxury and boutique hotel settings. Proven track record of enhancing guest experiences through personalized service, local insights, and a deep commitment to service excellence. Adept at multitasking and maintaining strong relationships with local vendors to meet guest needs promptly. Fluent in English and Spanish.
Core Competencies
- Guest Service Excellence
- Reservation Management
- Complaint Resolution
- Local Area Knowledge
- Multitasking & Prioritization
- Vendor Relations
- Fluent in English and Spanish
- Discreet and Professional
Technologies and Certifications
- Proficiency in Microsoft Office Suite
- Experience with Concierge Plus, ALICE, and Amadeus Hospitality platforms
- Certified Guest Service Professional (CGSP)
- First Aid and CPR Certified
Professional Experience
Lead Concierge | Luxury Oceanview Hotel, San Francisco, CA June 2019 - Present - Spearheaded the concierge team, ensuring the highest level of guest satisfaction. - Developed strong relationships with local businesses to enhance guests' travel experience. - Managed guest reservations for restaurants, tours, and special events.
Concierge | Boutique Cityscape Hotel, San Diego, CA January 2017 - May 2019 - Provided personalized recommendations and arrangements for dining, entertainment, and transportation. - Assisted in training new concierge staff members in providing exemplary guest services. - Handled guest complaints and issues, ensuring quick and satisfactory resolutions.
Education and Training
Bachelor of Hospitality Management University of California, Berkeley | May 2016
Additional Training: - Advanced Customer Service Skills Workshop, 2017 - Effective Communication for Hospitality Professionals, 2018
Referees
Available upon request.