CV / English / Conversational Designer

Alex Mercer

123 Imaginary Lane, Techville, TX 75001 Email: [email protected] | Phone: (555) 123-4567

Summary

Highly skilled Conversational Designer with over 5 years of experience in creating engaging conversational interfaces. Expert in developing user-centric chatbots and voice assistants using cutting-edge technologies. Adept at collaborating with cross-functional teams to deliver innovative solutions that enhance user experiences and achieve business goals.

Core Competencies

• Conversational UI/UX Design
• Chatbot Development
• Voice User Interface Design
• User Research & Testing
• Natural Language Processing
• Project Management
• Cross-functional Collaboration
• Problem Solving & Creativity

Technologies & Certifications

• Languages: Python, JavaScript, HTML, CSS
• Tools: Dialogflow, Microsoft Bot Framework, Alexa Skills Kit
• Platforms: Slack, Facebook Messenger, Google Assistant
• Certifications: Google Cloud Certified - Dialogflow Engineer, Microsoft Certified: Azure AI Engineer Associate

Professional Experience

Lead Conversational Designer InnoVoice Tech, Austin, TX January 2020 - Present - Led the design and development of a high-profile virtual assistant, increasing user engagement by 40%. - Collaborated with developers, product managers, and UX designers to create seamless conversational experiences. - Implemented A/B testing for different conversational flows to enhance user satisfaction.

Conversational Designer ChatLogic Solutions, San Francisco, CA June 2016 - December 2019 - Designed and deployed chatbots for e-commerce platforms, improving customer service response time by 50%. - Conducted user research to understand behaviors and preferences for conversational interfaces. - Worked with NLP tools to refine bot understanding and interactions, reducing misunderstanding rates by 30%.

Education & Training

Bachelor of Science in Computer Science Tech University, Austin, TX Graduated: May 2016

Certifications: - Google Cloud Certified - Dialogflow Engineer (2018) - Microsoft Certified: Azure AI Engineer Associate (2019)

Referees

Available upon request.