CV / English / Credit Union Branch Manager
Personal Information
- Name: Oliver Smith
- Address: 124 Finance Ave, Moneytown, AS 54321
- Phone: (555) 321-7654
- Email: [email protected]
Executive Summary
A seasoned and results-oriented Credit Union Branch Manager with over 10 years of comprehensive experience in financial services, leadership, and operational management. Proven track record of enhancing branch performance, increasing customer satisfaction, and driving revenue growth. Skilled in developing and implementing strategic initiatives that improve efficiency and productivity. Strong leader with a passion for empowering teams and delivering exceptional member service.
Core Competencies
- Branch Operations Management
- Strategic Planning & Implementation
- Team Leadership & Development
- Financial Analysis & Reporting
- Customer Service Excellence
- Regulatory Compliance
- Risk Management
- Sales and Marketing
- Process Improvement
Technologies and Certifications
- Technologies: Proficient with Microsoft Office Suite, CRM Software, and Banking Software Systems
- Certifications:
- Certified Financial Services Manager (CFSM)
- Professional in Financial Services (PFS)
- Languages: English (Native), Spanish (Conversational)
Professional Experience
Branch Manager - UnionTrust Credit Union, Moneytown, AS
April 2015 - Present - Oversaw daily operations of the branch, managing a team of 20 staff members. - Increased branch revenue by 30% within the first two years through strategic marketing and exceptional customer service. - Implemented a customer feedback system that contributed to a 15% increase in customer satisfaction.
Assistant Branch Manager - CityBank, Financeville, AS
June 2010 - March 2015 - Assisted in managing branch operations, including lending, customer service, and compliance. - Developed and led training programs for new hires, resulting in a more efficient and knowledgeable team. - Played a key role in the design and implementation of a sales strategy that increased branch loan portfolio by 20%.
Education and Training
- MBA, Finance - University of Moneytown, Moneytown, AS (2012)
- Bachelor of Science in Business Administration - FinanceCity University, Financeville, AS (2010)
Continued Professional Development
- Attended annual Credit Union National Association (CUNA) conferences.
- Completed various online courses focusing on leadership, finance, and customer service.
Referees
Available upon request.