CV / English / Bank Branch Manager

Personal Information

• Name: Alex R. Thomson
• Address: 756 Banker Street, Financeville, Money State, 45321
• Email: [email protected]
• Phone: (555) 123-4567

Brief

Dynamic and results-oriented Bank Branch Manager with over 10 years of experience in leading bank operations, enhancing customer satisfaction, and boosting team productivity. Demonstrated ability in developing strategies to increase profitability and achieve business goals. Skilled in risk management, regulatory compliance, and staff development. Committed to fostering a positive banking environment and delivering exceptional service to clients.

Core Competencies

• Leadership and Team Management
• Financial Analysis and Reporting
• Business Development
• Customer Service Excellence
• Risk Management
• Regulatory Compliance
• Strategic Planning
• Process Improvements

Technologies and Certifications

• Proficient in banking software (Temenos T24, Finacle)
• Microsoft Office Suite (Excel, Word, PowerPoint)
• Certified Bank Branch Manager (CBBM)
• Risk Management Certification (RMC)

Professional Experience

Senior Bank Branch Manager City Bank, Money State January 2017 - Present - Led a team of 30 employees and managed the branch’s P&L, resulting in a 25% increase in profitability. - Implemented customer service improvements, boosting customer satisfaction scores by 20%. - Developed and executed a successful strategy for increasing loan and deposit growth by 15% annually.

Bank Branch Manager Regional Bank, Financeville, Money State August 2010 - December 2016 - Supervised daily operations, ensuring compliance with regulations and policies. - Spearheaded a team optimization project that increased operational efficiency by 30%. - Successfully resolved complex customer complaints, enhancing the bank’s reputation.

Education and Training

Master of Business Administration (MBA), Finance University of Money State - Graduated: May 2010

Bachelor of Science in Business Administration Financeville University - Graduated: May 2008

Certifications: - Certified Bank Branch Manager (CBBM), 2011 - Risk Management Certification (RMC), 2012

Referees

Jane Smith VP of Operations, City Bank Email: [email protected] Phone: (555) 987-6543

Michael Warner Former Regional Manager, Regional Bank Email: [email protected] Phone: (555) 654-3210