CV / English / Customer Engagement Manager
Email: [email protected] Phone: +1 234 567 890 Address: 1428 Elm Street, Springfield, IL, 62704
Dynamic and results-oriented Customer Engagement Manager with over 8 years of experience specializing in building strong customer relationships, enhancing engagement strategies, and leading effective teams to drive customer success. Proven track record in boosting customer satisfaction ratings, increasing retention rates, and implementing innovative engagement solutions.
- Customer Relationship Management (CRM)
- Team Leadership & Development
- Strategic Planning & Execution
- Data Analysis & Insight Generation
- Project Management
- Communication & Negotiation Skills
- Continuous Improvement Mindset
- Certified Customer Experience Professional (CCXP)
- Proficient in Salesforce, HubSpot, and Microsoft Dynamics CRM
- Advanced knowledge in Google Analytics and Tableau for data analysis
- Certified Project Management Professional (PMP)
ManyChat Corp, San Francisco, CA
Customer Engagement Manager March 2017 - Present - Led a team of 10 customer engagement specialists to enhance customer satisfaction across multiple platforms, increasing overall satisfaction scores by 25% within the first year. - Developed and implemented a comprehensive customer engagement strategy that resulted in a 15% increase in customer retention rates. - Collaborated with cross-functional teams to identify and execute improvements in customer service procedures, reducing response times by 30%.
DigitalWaves, Austin, TX
Customer Success Manager June 2015 - February 2017 - Managed accounts for key enterprise clients, ensuring high levels of satisfaction and prolonged engagement. - Utilized analytics tools to monitor customer engagement metrics, driving strategic improvements. - Conducted quarterly business reviews with stakeholders, aligning product features with customer needs.
Master of Business Administration (MBA), Customer Relationship Management
University of Illinois, Urbana-Champaign, IL 2013 - 2015
Bachelor of Science in Marketing
University of Texas, Austin, TX 2009 - 2013
Lisa Monroe
Director of Customer Success ManyChat Corp Email: [email protected] Phone: +1 321 654 9870
Mark Benson
Senior Manager, Customer Operations DigitalWaves Email: [email protected] Phone: +1 567 890 1234