CV / English / Customer Relations Manager
Personal Information
- Name: Aaron Blake
- Address: 456 Cypress Lane, Springfield, IL, 62704
- Email: [email protected]
- Phone: (555) 123-4567
Brief
Dynamic and experienced Customer Relations Manager with over 8 years developing effective communication channels between customers and companies. Adept at creating and implementing customer-centric strategies, enhancing customer experiences, and leading teams to achieve and exceed service goals. Proven track record in resolving complex customer issues, driving team productivity, and improving customer satisfaction metrics.
Core Competencies
- Customer Service Excellence
- Team Leadership & Development
- Conflict Resolution & Negotiation
- Strategic Planning
- Customer Retention Strategies
- Data Analysis & Reporting
- Effective Communication Skills
- Multi-Tasking & Time Management
Technologies and Certifications
- CRM Systems: Salesforce, Zendesk
- Office Software: Microsoft Office Suite, Google Workspace
- Certifications: Customer Service Management (CSM), Certified Customer Experience Professional (CCEP)
Professional Experience
Team Lead, Customer Relations - Tech Solutions Inc., Springfield, IL
June 2017 - Present - Managed a team of 12 customer service representatives, overseeing day-to-day operations and ensuring high levels of customer satisfaction. - Designed and implemented customer feedback systems that increased customer satisfaction scores by 30%. - Collaborated with the product development team to integrate customer feedback into product enhancements.
Customer Service Specialist - Innovative Widgets, Chicago, IL
March 2015 - May 2017 - Provided top-notch customer service, resolving issues and handling customer inquiries. - Improved response time by developing a more efficient ticketing system, reducing customer wait time by 25%. - Played a key role in a project team that revamped the customer service strategy, resulting in a 20% increase in customer satisfaction.
Education and Training
MBA, Business Administration University of Illinois, Urbana-Champaign, IL Graduated May 2014
BS, Communication University of Michigan, Ann Arbor, MI Graduated May 2012
Workshops & Seminars: Leadership Development, Advanced CRM Systems, Customer Service Excellence
Referees
Jessica Fox Director, Tech Solutions Inc. Email: [email protected] Phone: (555) 234-5678
Michael Roberts Senior Manager, Innovative Widgets Email: [email protected] Phone: (555) 345-6789