CV / English / Front Office Manager
Personal Information
Name: Alex Rivera Address: 155 Sunny Lane, Harmonyville, TX 75001 Phone: (555) 123-4567 Email: [email protected]
Brief
Dedicated and experienced Front Office Manager with over 5 years of experience in leading front office operations in the hospitality industry. Proficient in managing teams, enhancing customer experiences, and streamlining operational processes. Seeking to leverage extensive knowledge and skills in a dynamic and challenging environment.
Core Competencies
- Team Leadership & Training
- Customer Service Excellence
- Revenue Management
- Conflict Resolution
- Operational Efficiency
- Effective Communication
- Staff Scheduling
- Budget Management
Technologies and Certifications
- Proficient in Front Office Software: Opera, RoomKeyPMS
- Microsoft Office Suite
- Certified Hotel Administrator (CHA)
- Certified Front Desk Representative
Professional Experience
Front Office Manager Seaside Resort & Spa Harmonyville, TX April 2018 – Present - Lead a team of 15, ensuring high-quality customer service and operational efficiency. - Implemented an online check-in system that decreased guest wait times by 30%. - Coordinated with the housekeeping and maintenance departments to ensure room readiness, enhancing guest satisfaction.
Assistant Front Office Manager Lakeside Hotel Austin, TX January 2016 – March 2018 - Assisted in managing front office operations, achieving a 20% increase in guest satisfaction ratings. - Developed schedules for the front desk staff, reducing overtime costs by 15%. - Handled guest complaints, resolving issues promptly and maintaining positive relationships.
Education and Training
Bachelor of Science in Hospitality Management University of Texas, Austin, TX Graduated: May 2015
Certified Hotel Administrator (CHA) American Hotel & Lodging Educational Institute Certified: June 2016
Certified Front Desk Representative Hospitality Certification Board Certified: August 2016
Referees
Jamie Lawson General Manager Seaside Resort & Spa Email: [email protected] Phone: (555) 987-6543
Samantha Greene Director of Operations Lakeside Hotel Email: [email protected] Phone: (555) 876-5432