CV / English / Front Desk Supervisor
Personal Information
- Name: Alice Williams
- Address: 1234 Paradise Lane, Hospitality City, HC 56789
- Phone: (123) 456-7890
- Email: [email protected]
Brief
A dedicated and customer-oriented professional with over 5 years of experience in front desk operations within the hospitality industry. Proven ability to lead front desk teams to deliver exceptional guest satisfaction, streamline check-in/out processes, and manage bookings efficiently. Seeking to leverage my expertise and leadership skills as a Front Desk Supervisor.
Core Competencies
- Customer Service Excellence
- Team Leadership & Training
- Conflict Resolution
- Booking & Reservation Systems
- Administrative Support
- Process Improvement
- Multitasking & Time Management
Technologies and Certifications
- Certified Hotel Administrator (CHA)
- Proficient in popular hotel management software including Opera and Amadeus
- Familiar with Microsoft Office Suite (Word, Excel, PowerPoint)
Professional Experience
Senior Front Desk Agent - Sunnyside Hotel, Hospitality City, HC
March 2019 - Present - Managed the daily operations of the front desk, ensuring guest satisfaction. - Trained and supervised junior staff, improving team efficiency by 30%. - Handled bookings, inquiries, and complaints, resulting in a 20% increase in customer satisfaction scores.
Front Desk Agent - Moonlight Inn, Hospitality Town, HT
June 2016 - February 2019 - Assisted in managing check-in and check-out processes. - Provided exceptional customer service, resolving issues promptly. - Maintained accurate booking and financial records.
Education and Training
- Bachelor of Science in Hospitality Management, Top University, HT Graduated: May 2016
- High School Diploma, Sunshine High School, Hospitality City, HC Graduated: May 2012
Referees
Mr. John Smith Position: General Manager Company: Sunnyside Hotel Phone: (234) 567-8901 Email: [email protected]
Ms. Clara Johnson Position: Front Office Manager Company: Moonlight Inn Phone: (345) 678-9012 Email: [email protected]