CV / English / Customer Service Supervisor

Sarah Clarkson

Dedicated Customer Service Supervisor with over 8 years of experience in retail and call center settings. Skilled in team leadership, customer relationship management, and process improvement. Proven record of enhancing customer satisfaction and team efficiency through effective communication and innovative strategies.

  • Leadership and Team Management
  • Conflict Resolution
  • Customer Relationship Management (CRM)
  • Strategic Planning and Execution
  • Process Improvement
  • Data Analysis and Reporting
  • Strong Communicative Skills
  • Microsoft Office Suite
  • Zendesk & Salesforce CRM
  • Certified Customer Service Manager (CCSM)
  • Leadership in Customer Service Training

Customer Service Supervisor | ABC Retail Inc., New York, NY

July 2018 - Present - Led a team of 15 customer service representatives, overseeing training and development to ensure high service standards. - Implemented a customer feedback system that increased customer satisfaction rates by 25% within the first year. - Developed and maintained reports on team performance, customer feedback, and service improvements.

Assistant Customer Service Manager | XYZ Call Center, New York, NY

March 2015 - June 2018 - Assisted in managing a team of 20+ call center agents; provided coaching and feedback to improve performance. - Played a key role in developing a new training program that reduced employee turnover by 30%. - Successfully resolved escalated customer complaints, improving customer retention by 20%.

  • Bachelor of Science in Business Administration, University of New York, NY
  • Leadership in Customer Service Training, New York Institute of Customer Service