CV / English / Customer Service Operations Coordinator
Personal Information
- Name: Emma Clarkson
- Address: 45 Sunshine Ave, Happy Valley, CA 94086
- Email: [email protected]
- Phone: (123) 456-7890
Professional Summary
Motivated and results-driven Customer Service Operations Coordinator with over 5 years of experience in optimizing customer service processes, improving team efficiency, and elevating customer satisfaction levels. Recognized for exceptional ability to lead cross-functional teams, implement cutting-edge customer service solutions, and drive continuous improvement. Aiming to leverage my expertise to secure the Customer Service Operations Coordinator position at your company.
Core Competencies
- Customer Service Management
- Team Leadership and Training
- Process Improvement
- Project Management
- Conflict Resolution
- Strategic Planning
- Data Analysis
- Performance Monitoring
Technologies & Certifications
- CRM Systems: Salesforce, Zendesk
- Project Management: Asana, Trello
- Data Analysis Tools: Excel, Google Sheets
- Certifications: Certified Customer Service Professional (CCSP), Project Management Professional (PMP)
Professional Experience
XYZ Corp, Customer Service Operations Coordinator
Aug 2018 - Present, San Francisco, CA - Spearheaded a team of 20+ service representatives, resulting in a 25% increase in customer satisfaction. - Implemented new CRM system, reducing response time by 30%. - Developed training programs for new hires, enhancing team productivity by 40%.
ABC Inc, Customer Service Team Lead
May 2015 - Jul 2018, New York, NY - Managed daily operations of the customer service department, ensuring high-quality service. - Resolved escalated customer complaints, achieving a 95% issue resolution rate. - Coordinated with cross-functional teams to improve product and service delivery.
Education & Training
Bachelor of Arts in Business Administration, University of New York Class of 2015
Customer Service Excellence Workshop, ServiceSkills Academy 2016
Project Management Course, PMI Institute 2017
Referees
Jane Doe Senior Manager, XYZ Corp Email: [email protected] Phone: (987) 654-3210
John Smith Director of Customer Service, ABC Inc Email: [email protected] Phone: (876) 543-2109