CV / English / Front Office Supervisor
Personal Information
- Name: Martin Vesper
- Address: 927 Hospitality Lane, Suite 200, Service City, Excellence State, 54321
- Email: [email protected]
- Phone: (555) 123-4567
Professional Summary
A dedicated and customer-focused Front Office Supervisor with over 5 years of experience in the hospitality industry. Proven ability to lead front office teams to deliver exceptional guest experiences while maintaining operational efficiencies. Adept at managing front desk operations, resolving customer issues, and implementing policies and procedures to enhance guest satisfaction. Excels at training and coaching staff to improve performance and service standards.
Core Competencies
- Guest Service Excellence
- Front Desk Operations
- Team Leadership & Training
- Conflict Resolution
- Operational Improvement
- Customer Relationship Management (CRM)
- Sales & Marketing Support
- Policy & Procedure Development
Technologies and Certifications
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Experienced with Hotel Management Software including Opera and Hotelogix
- Certified Hospitality Supervisor (CHS) by the American Hotel & Lodging Educational Institute
- Certified Front Desk Representative by the American Hotel & Lodging Association
Professional Experience
Front Office Supervisor Golden Gate Hotel & Spa, Success City, ES March 2018 - Present - Supervised a team of 10 front office staff, ensuring high levels of guest satisfaction. - Implemented new procedures that reduced check-in time by 30%. - Trained new employees on best practices, software, and customer service skills. - Resolved guest complaints with a 95% satisfaction rate, improving overall guest feedback.
Front Desk Agent Seaside Resort & Villas, Beachside Town, CS June 2016 - February 2018 - Managed reservations, guest check-ins/check-outs, and provided excellent customer service. - Assisted in the development of a guest loyalty program that increased returning customer rates by 20%. - Coordinated with the housekeeping and maintenance departments to ensure room readiness and address any guest concerns promptly.
Education and Training
Bachelor of Science in Hospitality Management Excellence University, Service City, Excellence State Graduated: May 2016
Certified Hospitality Supervisor (CHS) American Hotel & Lodging Educational Institute Certified: August 2018
Certified Front Desk Representative American Hotel & Lodging Association Certified: July 2017
Referees
Alex Richardson General Manager, Golden Gate Hotel & Spa Email: [email protected] Phone: (555) 987-6543
Samantha Greene HR Manager, Seaside Resort & Villas Email: [email protected] Phone: (555) 234-5678