CV / English / Healthcare Receptionist
Jessica Miller
123 Wellness Way, Healthville, Medicity, 45678
Email: [email protected] | Phone: (123) 456-7890
Professional Summary
Dedicated Healthcare Receptionist with over 5 years of experience in fast-paced hospital and clinic settings. Proficient in patient registration, scheduling appointments, and handling confidential medical records with discretion and HIPAA compliance. A committed team player with excellent communication and interpersonal skills, capable of managing high-stress situations with professionalism and empathy.
Core Competencies
- Patient Registration & Scheduling
- Medical Records Management
- HIPAA Compliance & Confidentiality
- Customer Service Excellence
- Multitasking & Time Management
- Professional Telephone Etiquette
Technologies & Certifications
- Proficient in medical software (e.g., MediTech, Epic)
- Experienced with Microsoft Office Suite (Word, Excel, Outlook)
- Certified in Healthcare Privacy and Security (CHPS)
- CPR/AED certification
Professional Experience
Senior Healthcare Receptionist | MedCenter Hospital, Medicity Jan 2020 - Present - Coordinated the scheduling of over 200 appointments weekly, optimizing patient flow. - Implemented a new patient registration system, reducing waiting time by 30%. - Managed confidential patient records, ensuring 100% compliance with HIPAA.
Healthcare Receptionist | Greenleaf Clinic, Healthville May 2018 - Dec 2019 - Provided front-desk support for a busy clinic, handling up to 100 patient interactions daily. - Assisted in the transition to electronic health records, enhancing data accuracy. - Developed patient satisfaction surveys, leading to a 20% improvement in reported patient experience.
Education & Training
Associate Degree in Health Administration Health Services Community College, Healthville Graduated: May 2018
HIPAA Compliance Workshop MediTech Solutions, Online Completed: July 2018
Customer Service Excellence in Healthcare Healthcare Service Institute, Online Completed: September 2018
Referees
Dr. Lisa Wong Senior Physician, MedCenter Hospital Email: [email protected] | Phone: (321) 987-6543
Samantha Green Clinic Manager, Greenleaf Clinic Email: [email protected] | Phone: (321) 654-9876