CV / English / Patient Coordinator
Personal Information
Address: 123 Wellness Lane, Health City, MedState, 45678 Phone: (123) 456-7890 Email: [email protected]
Brief
A compassionate and dedicated Patient Coordinator with over 5 years of experience in streamlining patient care processes, enhancing patient satisfaction, and ensuring smooth operation within medical facilities. Skilled in patient scheduling, records management, and providing exceptional patient support. A strong advocate for patient rights who effectively coordinates between patients, medical teams, and insurance companies.
Core Competencies
- Patient Scheduling & Coordination
- Medical Records Management
- Customer Service Excellence
- Confidentiality & HIPAA Compliance
- Multitasking & Organization
- Team Collaboration & Communication
- Problem Solving Skills
- Fluent in Spanish and English
Technologies & Certifications
- Proficient in Electronic Medical Records (EMR) systems: Epic and Cerner
- Advanced user of Microsoft Office Suite (Word, Excel, PowerPoint)
- Certified Patient Coordinator (CPC)
- Basic Life Support (BLS) certified
Professional Experience
Senior Patient Coordinator ABC Medical Center, Health City, MedState April 2019 - Present
- Coordinated the scheduling of over 10,000 patient appointments annually, reducing wait times by 20%
- Implemented a new EMR system, training staff, which led to a 15% improvement in record-keeping accuracy
- Managed patient check-ins, ensuring documentation is complete and accurate
- Facilitated smooth communication between patients and healthcare providers, improving patient satisfaction scores by 25%
Patient Coordinator XYZ Clinic, CareTown, HealthState June 2017 - March 2019
- Assisted in managing patient flow and scheduling for a clinic serving 500+ patients weekly
- Supported patients throughout the care process, from scheduling to follow-up
- Collaborated with insurance companies to clarify coverage and billing questions for patients
- Contributed to a team effort that saw a reduction in patient complaint incidents by 30%
Education & Training
Bachelor of Science in Healthcare Administration University of Health Sciences, Graduated Summa Cum Laude 2013 - 2017
Certified Patient Coordinator Program Healthcare Administration Institute, Completed 2018
Basic Life Support (BLS) Certification American Heart Association, Renewed 2022
Referees
Dr. Lisa Chang Medical Director ABC Medical Center Email: [email protected] Phone: (234) 567-8901
Mr. Marcus LeRoy Clinic Manager XYZ Clinic Email: [email protected] Phone: (345) 678-9012