CV / English / Patient Coordinator

Personal Information

Address: 123 Wellness Lane, Health City, MedState, 45678 Phone: (123) 456-7890 Email: [email protected]


A compassionate and dedicated Patient Coordinator with over 5 years of experience in streamlining patient care processes, enhancing patient satisfaction, and ensuring smooth operation within medical facilities. Skilled in patient scheduling, records management, and providing exceptional patient support. A strong advocate for patient rights who effectively coordinates between patients, medical teams, and insurance companies.

Core Competencies

  • Patient Scheduling & Coordination
  • Medical Records Management
  • Customer Service Excellence
  • Confidentiality & HIPAA Compliance
  • Multitasking & Organization
  • Team Collaboration & Communication
  • Problem Solving Skills
  • Fluent in Spanish and English

Technologies & Certifications

  • Proficient in Electronic Medical Records (EMR) systems: Epic and Cerner
  • Advanced user of Microsoft Office Suite (Word, Excel, PowerPoint)
  • Certified Patient Coordinator (CPC)
  • Basic Life Support (BLS) certified

Professional Experience

Senior Patient Coordinator ABC Medical Center, Health City, MedState April 2019 - Present

  • Coordinated the scheduling of over 10,000 patient appointments annually, reducing wait times by 20%
  • Implemented a new EMR system, training staff, which led to a 15% improvement in record-keeping accuracy
  • Managed patient check-ins, ensuring documentation is complete and accurate
  • Facilitated smooth communication between patients and healthcare providers, improving patient satisfaction scores by 25%

Patient Coordinator XYZ Clinic, CareTown, HealthState June 2017 - March 2019

  • Assisted in managing patient flow and scheduling for a clinic serving 500+ patients weekly
  • Supported patients throughout the care process, from scheduling to follow-up
  • Collaborated with insurance companies to clarify coverage and billing questions for patients
  • Contributed to a team effort that saw a reduction in patient complaint incidents by 30%

Education & Training

Bachelor of Science in Healthcare Administration University of Health Sciences, Graduated Summa Cum Laude 2013 - 2017

Certified Patient Coordinator Program Healthcare Administration Institute, Completed 2018

Basic Life Support (BLS) Certification American Heart Association, Renewed 2022


Dr. Lisa Chang Medical Director ABC Medical Center Email: [email protected] Phone: (234) 567-8901

Mr. Marcus LeRoy Clinic Manager XYZ Clinic Email: [email protected] Phone: (345) 678-9012